Service Request Ticket - # 84155

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2024 01:33 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180577[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag HCB14P2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. HCB14P2 Location Disability Services Typewell station notetaker

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 6C:2B:59:3D:FC:7C


Wireless NIC 28:3A:4D:21:8E:45

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Aug 08, 2024 02:06 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Andrew Zhen Aug 08, 2024 02:06 PM 
delivered // closing
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Andrew Zhen Aug 08, 2024 01:25 PM 
****This is an email****
Hi Andrew,

Thank you very much, if you can bring them by ODS in 
APSC 405 anytime this afternoon that would be 
wonderful.

Best,
Alexis
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Andrew Zhen Aug 08, 2024 12:53 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Aug 08, 2024 12:52 PM 
****This is an outgoing email****
Hi Alexis,

I need some additional information regarding service 
request #84155 & 84156

Description: Reimage for APSC and check bad battery

The two transcriber laptops are imaged and ready to 
go!

The laptop W20180577 battery tested out as "poor", 
for W20180578 it tested as "good", but "good" refers 
to holding a charge 80% of the whole battery rating.

The cost of replacing the battery, each cost $100, 
and is not recommended as these laptops are heading 
towards end-of-life support for Windows, and maybe 
best to submit a purchase request to replace these 
laptops.

Let me know when is a convenient time to have these 
delivered back and returned.

Best,
Andrew - UCS Tech
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Public
Andrew Zhen Aug 08, 2024 12:42 PM 
imaged and ready to go
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Andrew Zhen Jul 26, 2024 04:51 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jul 24, 2024 04:06 PM 
battery health displayed as "poor", cost of battery 
from dell cost $100
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Andrew Zhen Jul 18, 2024 01:33 PM 
20180577[Edit Inv] reimage for APSC 405 and check for bad 
battery as they said it was having issues
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