Service Request Ticket - # 84156

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2024 01:35 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180578[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag JCB14P2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. JCB14P2 Location Disability Services Typewell station notetaker

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 6C:2B:59:3D:FB:28


Wireless NIC 28:3A:4D:21:86:5B

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Aug 08, 2024 02:06 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Andrew Zhen Aug 08, 2024 02:06 PM 
delivered // closing
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Andrew Zhen Aug 08, 2024 01:25 PM 
****This is an email****
Hi Andrew,

Thank you very much, if you can bring them by ODS in 
APSC 405 anytime this afternoon that would be 
wonderful.

Best,
Alexis
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Andrew Zhen Aug 08, 2024 12:53 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Aug 08, 2024 12:53 PM 
emailed in SR#84155
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Andrew Zhen Jul 31, 2024 09:46 AM 
imaged and ready to go
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Andrew Zhen Jul 26, 2024 04:52 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jul 24, 2024 01:26 PM 
battery marked as "good", battery replacements cost 
$100 for this laptop from dell
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Andrew Zhen Jul 23, 2024 04:43 PM 
windows updates done
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Andrew Zhen Jul 23, 2024 04:41 PM 
dell updates done
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Andrew Zhen Jul 18, 2024 01:35 PM 
20180578[Edit Inv] reimage for APSC 405 and check for bad 
battery as they said it was having issues
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