Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jul 19, 2024 12:34 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220040 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	STC6FNYFC39	Location
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:AA:55:23
	Bluetooth NIC	C8:89:F3:AD:41:FC

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Nov 15, 2024 01:28 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Nov 15, 2024 01:28 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
David Kunz	Nov 15, 2024 01:28 PM	These were returned today	Add Attachment
Dyllan Coons	Nov 14, 2024 03:25 PM	being sent with David tomorrow to TRI been updated.	Add Attachment
Jack Martinis	Sep 27, 2024 03:32 PM	20220040 returned to TRI imaged; prefaced that if being sent off will need to come back to us for us to set local account on it.	Add Attachment
Jack Martinis	Sep 27, 2024 12:41 PM	Attempt to return when TRI picks up other equipment later today.	Add Attachment
Andrew Zhen	Jul 25, 2024 01:49 PM	includes wireless mac keyboard in box #17	Add Attachment
David Kunz	Jul 25, 2024 01:48 PM	Adding 20161140 20190002	Add Attachment
Andrew Zhen	Jul 19, 2024 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jul 19, 2024 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Jul 19, 2024 04:54 PM	needs to be returned to TRI in box # 17	Add Attachment
Andrew Zhen	Jul 19, 2024 04:45 PM	from SR#83969	Add Attachment
Andrew Zhen	Jul 19, 2024 12:34 PM	macos reinstalled // all basic macos imaging installed	Add Attachment