Status changed from (1) Pending to (5) Completed

Probably got it figured out before I sent out that tip lol. As a follow up I made sure to clarify the cord with the usb passthrough connectivity on the monitors.

****outgoing****

Hi Ana,

I need some additional information regarding service request #84194

Description: help setting up dock remotely

There are 3 ports on the dock capable of video output for connecting to your monitor, two full size Display Ports, and one full size HDMI port. Each of the monitors should have a display port and HDMI port each. As long as each monitor has a display cable running from it to the dock, they both should come on after plugging the dock into your laptop.

Let me know if this helps, and if it doesn't let me know and we can try something different.

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Ana,

I need some additional information regarding service request #84194

Description: help setting up dock remotely

There are 3 ports on the dock capable of video output for connecting to your monitor, two full size Display Ports, and one full size HDMI port. Each of the monitors should have a display port and HDMI port each. As long as each monitor has a display cable running from it to the dock, they both should come on after plugging the dock into your laptop.

Let me know if this helps, and if it doesn't let me know and we can try something different.

-Jack Martinis, UCS Tech.

Task reassigned to UCS Tech.

****This is an email****
Thank you for the follow up Sam, below are the 
codes of the equipment I have.

DOC # 20190430, 
Dell monitor# 20190372
Dell monitor # 20190380
Dell Laptop 202313

****This is an email****
Thank you for the follow up Sam, I was able to set 
it up. However, I was only able to do one monitor 
because this Dell laptop doesn't have the plug-in 
cable/pattern as the last one I had, I'll need to 
find a new USB that matches this actual laptop. 
Please let me know if you have any suggestions.

****This is an email****
forgot to include this before her response! 

Perfect, the following is a link to instructions 
on how to connect and set that up. If you expand 
the sections, you can follow instructions for 
thunderbolt 3 set-up!
Let me know if you have any questions! 
https://www.dell.com/support/kbdoc/en-
us/000126484/how-to-connect-and-set-up-a-docking-
station-with-a-dell-laptop
I would also be more than willing to set up a zoom 
meeting to help with this if you would like!

****This is an email****
Yes,
20190430

On Tue, Jul 23, 2024 at 1:49 PM UCS ServiceRequest 
 wrote:
Does your dock have a barcode and number on it anywhere? Do you 
know what kind of dock it is?

-Tony
UCS Technician

On Tue, Jul 23, 2024 at 1:39 PM Ana Moran Diaz 
 wrote:
Yes I have it.

On Tue, Jul 23, 2024 at 8:28 AM UCS ServiceRequest 
 wrote:
Hello!

Do you currently have a doc?

Best,
Lourdes

On Mon, Jul 22, 2024 at 10:14 PM Ana Moran Diaz 
 wrote:
Thank you for your reply,
No, I have a home workstation in portland. I would need remote 
support.

On Mon, Jul 22, 2024 at 3:20 PM UCS ServiceRequest 
 wrote:
Hi Ana,

Are you currently on-campus? If you are, is Todd 207 your office?

I can have a tech head over and help you with installing your dock.

Best,
Andrew

On Mon, Jul 22, 2024 at 3:08 PM Ana Moran Diaz 
 wrote:
Hello there,
I'm contacting you because I need help to install a doc so I can 
have two monitors and the laptop connected for work.

Thank you in advance for your support,
Ana