Service Request Ticket - # 84197

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2024 04:38 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200869[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LQQ05N Location 2 Week pile

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:0F:F4:D6


Bluetooth NIC 3C:06:30:13:4A:B5

TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 22, 2024 03:48 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Aug 22, 2024 03:48 PM 
Everything is over there and updated, waiting their arrival. I told Renee to let me know when they arrive.
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Jack Martinis Aug 09, 2024 10:10 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Aug 09, 2024 09:59 AM 
May be able to use existing monitor that is over there.
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Jack Martinis Aug 09, 2024 09:59 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Aug 09, 2024 09:52 AM 
I have a year newer macbook in the pool to choose, 20200869[Edit Inv].
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Jack Martinis Aug 09, 2024 09:22 AM 
****incoming****

Hi Jack,

I just heard from Alice and she prefers to use a Mac.
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Jack Martinis Aug 09, 2024 09:21 AM 
Devices still with them: Mac- 20191088[Edit Inv]
Dell- 20210808[Edit Inv]
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Jack Martinis Aug 08, 2024 10:50 AM 
Emailed Renee regarding update
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Lourdes Salazar Jul 24, 2024 10:05 AM 
Ok....On second thought.  Steve Scheck wants to 
keep both computers just in case Alice Naftaly is 
a Mac user.  One of those will need to be 
programmed for Alice.  I'll be back in touch.
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Tony Benedetti White Jul 23, 2024 04:38 PM 
Contact Info: Renee Ray, rayr@wou.edu, 88206
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Tony Benedetti White Jul 23, 2024 04:38 PM 
****This is an email****
Yes, We can totally do that! I will create a 
service request for our techs to schedule that 
with you! Would you like us to take back the mac 
and keyboard that are in that room as well?
-Tony 
University Computing Solutions.

On Tue, Jul 23, 2024 at 4:24 PM Renee Ray 
 wrote:
Hello UCS,

We are getting ready for the arrival of NTT Alice 
Naftaly.  They will be using room NS 117.  There 
is a Mac  with a keyboard and monitor sitting on 
that desk.  Steve Scheck has a 2 year old Dell 
laptop computer in mind to give Alice.  Perhaps 
someone would like to come and pick it up?
Would you like for us to box it up?

Let me know what you would like to do.
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