Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jul 24, 2024 11:44 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20211158 (opens in a new window)	Bldg/Room	WUC 212E
	Service Tag		Description	Apple 24-inch iMac with Retina 4.5K Display: Apple M1 chip with 8-core CPU and 8-core GPU- Silver
	Serial No.	SH4THX0XJQ6X2	Location	Anna Hernandez
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:A6:F6:A0:73:CE
	Bluetooth NIC	3C:A6:F6:A8:9E:B4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Jul 24, 2024 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Rowan Vasen	Jul 24, 2024 01:28 PM	issue related to dock power and ac power connection at the same time. In addition, imac power cable finiky, issue resolved.	Add Attachment
Rowan Vasen	Jul 24, 2024 01:05 PM	Task reassigned to Rowan Vasen.	Add Attachment
Lourdes Salazar	Jul 24, 2024 11:51 AM	**This is an email** I am in wuc 212, after their lunch would be great as I cannot access my computer right now Between 1:15-3:30?	Add Attachment
Lourdes Salazar	Jul 24, 2024 11:45 AM	User sent this request via G chat. I asked for availability	Add Attachment
Lourdes Salazar	Jul 24, 2024 11:44 AM	**This is an email** Can someone come help Me with my computer? It turned off when I tried to adjust it on my desk and it completely shut down and won’t turn on anymore	Add Attachment