Service Request Ticket - # 84207

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2024 02:02 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190230[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag HV0V1X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. HV0V1X2 Location GFA Pool

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from laptop W#20130408 SEPT2019 SR73809: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D);

Wired NIC C8:F7:50:86:6C:78


Wireless NIC DC:FB:48:D2:78:1E

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jul 24, 2024 02:02 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jul 24, 2024 02:02 PM 
basic image for GFA done
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Andrew Zhen Jul 24, 2024 02:02 PM 
windows updates done
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Andrew Zhen Jul 24, 2024 02:02 PM 
dell updates done
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Andrew Zhen Jul 24, 2024 02:02 PM 
reimage 20190230[Edit Inv] for GFA
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