Service Request Ticket - # 84210

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2024 04:32 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200419[Edit Inv] (opens in a new window) Bldg/Room BELL 306
Service Tag 7RMNQ73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. 7RMNQ73 Location Milntra Raksachet

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:56:D8


Wireless NIC 08:5B:D6:70:0A:BC

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Rowan Vasen Jul 25, 2024 08:58 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Rowan Vasen Jul 25, 2024 08:58 AM 
Task reassigned to Rowan Vasen.
 Add Attachment
Rowan Vasen Jul 25, 2024 08:58 AM 
issue related to sophos/sentinal one issue. Update 
has been deployed by Michael. Shortcuts work again.
 Add Attachment
Tony Benedetti White Jul 24, 2024 04:51 PM 
gave loaner 20161103[Edit Inv]
loaner sr 84211
 Add Attachment
Tony Benedetti White Jul 24, 2024 04:46 PM 
User was able use computer funtionally, however the 
following functions did not work:
sign out, lock, shut down, sleep
Add Attachment
Sam Sevugan Jul 24, 2024 04:32 PM 
Contact Info: Sarah Stewart, Grad Office
Add Attachment
Public
Sam Sevugan Jul 24, 2024 04:32 PM 
Not letting user log out and/or locked the computer.
Add Attachment