Service Request Ticket - # 84239

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2024 09:29 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210757[Edit Inv] (opens in a new window) Bldg/Room SAC 124
Service Tag Description Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
Serial No. SD76WNQPK60 Location Denise Visuano

CPU M1 Max with 10-core CPU, 32- core GPU, 16-core


OS Unknown Software

Wireless NIC F4:D4:88:6F:6D:F5


Bluetooth NIC F4:D4:88:6B:5E:1D

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Rowan Vasen Jul 29, 2024 10:21 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 29, 2024 10:21 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 29, 2024 10:21 AM 
transformer in between dock and wall outlet was 
unplugged, leaving dock without power. Plugged back 
in and advised cable management to ensure no 
tight/pulling cables
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Kyla Aitaro Jul 29, 2024 09:55 AM 
****This is an OUTGOING email****

Hi Denise,

Our tech Rowan is heading your way to assist :) 

Have a great rest of your day! 

Best,
Kyla
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Kyla Aitaro Jul 29, 2024 09:55 AM 
****This is an email****

he sooner the better - it's harder to design 
without a mouse...🙃
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Kyla Aitaro Jul 29, 2024 09:54 AM 
****left a voicemail****

Hi, good morning, Denise. This is Kyla from Ucs. I was calling to see if 
you could let us know when's a good time for our techs to come in and 
assist you. If you get back to me as soon as you can. That'd be perfect. I 
could notify our techs and they can run over and look into what may be 
causing your cursor issues. Thank you. Have a good one. Bye, bye. "
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Kyla Aitaro Jul 29, 2024 09:43 AM 
****This is an email****

Thank you for following up! Any idea if on a time? 
I'm going to need to work from home, so that I can 
access my external hard drive and mouse.
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Kyla Aitaro Jul 29, 2024 09:29 AM 
****This is an email****

WOU#20210757[Edit Inv]
Cottage Room 208

Mouse and keyboard not working.
Tried reconnecting the cords, put in a new 
battery, turning laptop off and on, but the cursor 
is stuck in the top left corner of the second 
monitor.

Can someone figure this out for me?
Denise Visuano
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