Service Request Ticket - # 84240

Service Request Information

CONTACT Name Zygmont, Zenon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2024 11:00 AM
Department Business/Economics Division Phone 88244
Location Email zygmonz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20190863[Edit Inv] (opens in a new window) Bldg/Room WEST 209
Service Tag 4BV7T13 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4BV7T13 Location Zenon Zygmont, Bus/Econ Professor

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC C8:F7:50:F8:C7:30


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public

Entered by Date Memo
Joanie Kinnaman Aug 06, 2024 03:35 PM
inv# 2024-0095
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Rowan Vasen Aug 05, 2024 01:55 PM
Status changed from (1) Pending to (5) Completed
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Rowan Vasen Aug 05, 2024 01:55 PM
desktop installed
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Rowan Vasen Aug 05, 2024 10:14 AM
****This is an OUTGOING email****
Hello Zenon, 
So after the weekend and before our appointment to 
set up your re-imaged desktop today. I loaded up 
your computer to verify it was up to date and 
working as expected. Unfortunately, I still feel 
like it is quite slower than it should be and due 
to its age and the current storage device 
installed in the machine. It is eligible for a 
storage device upgrade from a hybrid hdd to an ssd 
which should result in it being much faster. 
However this will take a bit to clone and install, 
any chance we could move our appointment until 
after lunch? Perhaps around 1:30pm?
I am here until 5 today and Wednesday as well. 
There are also other techs in the office that can 
assist you with getting your computer set back up 
again if today does not work for you.

Let me know, Rowan
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Rowan Vasen Aug 05, 2024 10:13 AM
Status changed from (2) Scheduled to (1) Pending
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Rowan Vasen Aug 05, 2024 10:12 AM
still slow, putting ssd in
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Rowan Vasen Aug 01, 2024 08:00 AM
Status changed from (2.5) Needs Scheduling to (2) Scheduled
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Rowan Vasen Aug 01, 2024 08:00 AM
scheduled for mon 8/5 at 11am
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Rowan Vasen Jul 31, 2024 02:40 PM
placed in box #16
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Rowan Vasen Jul 31, 2024 02:40 PM
Status changed from (1) Pending to (2.5) Needs Scheduling
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Rowan Vasen Jul 31, 2024 02:40 PM
computer ready to be returned.
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Rowan Vasen Jul 31, 2024 11:42 AM
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 31, 2024 11:42 AM
reimaged, and updating now
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Rowan Vasen Jul 29, 2024 04:05 PM
Task reassigned to UCS Tech.
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Rowan Vasen Jul 29, 2024 04:05 PM
tony is imaging. TALK TO TONY
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Rowan Vasen Jul 29, 2024 03:23 PM
Status changed from (2) Scheduled to (1) Pending
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Rowan Vasen Jul 29, 2024 03:23 PM
loaner is actually 20171065[Edit Inv]
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Rowan Vasen Jul 29, 2024 02:01 PM
loaner 20171087[Edit Inv]
loaner ticket 84243
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Rowan Vasen Jul 29, 2024 11:02 AM
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 29, 2024 11:01 AM
Status changed from (1) Pending to (2) Scheduled
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Rowan Vasen Jul 29, 2024 11:01 AM
Status changed from (1) Pending to (2) Scheduled
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Rowan Vasen Jul 29, 2024 11:01 AM
I will be heading over to defrag hdd and update pc 
after lunch at 1:30pm
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Kyla Aitaro Jul 29, 2024 11:01 AM
Task reassigned to Rowan Vasen.
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Kyla Aitaro Jul 29, 2024 11:01 AM
Availability

Today - 1:30pm-2pm
Tuesday (07/30) - 11am-1pm
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Kyla Aitaro Jul 29, 2024 11:00 AM
WOU# 20190863[Edit Inv]

User claims that it takes him about 10min when 
logging in his computer and takes forever to open 
Chrome. 
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