Service Request Ticket - # 84269

Service Request Ticket - # 84269

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Service Request Information

CONTACT	Name	Metzgar, Cori	Date	Aug 01, 2024 10:14 AM
	Department	Athletics	Phone	88312
	Location		Email	metzgarc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160974 (opens in a new window)	Bldg/Room	STAD 101
	Service Tag	15CWKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15CWKH2	Location	Josie M. Boucher
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DF:74

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 06, 2024 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 06, 2024 10:59 AM	I hooked the comptuer up and gave admin rights, seems to be good to go. THey said they are holding onto the loaner laptop for a bit and I will collect that soon.	Add Attachment
Jack Martinis	Aug 21, 2024 10:39 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 21, 2024 10:39 AM	**This is an outgoing email** Hi Cori, I need some additional information regarding service request #84269 Description: Screen is black and not working I was wanting to circle back to this - was a replacement ever put in for the problematic desktop? If a new hard drive is purchased for the existing computer, this would help speed up the existing computer and get it in working order for much cheaper than a whole new unit would be. If you are interested in this, please let me know and I would be happy to talk about the specifics. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 01, 2024 01:31 PM	Was problematic because of sophos and sentinal problems. Woiuldn't undownload sophos. Gave loaner for now, they put in for a new PC and then when we get that to them I can take this desktop back and reimage it for them.	Add Attachment
Jack Martinis	Aug 01, 2024 12:55 PM	choosing 20161100 laptop for loaner while they submit purchase request.	Add Attachment
Jack Martinis	Aug 01, 2024 10:40 AM	Contact changed from Faculty/Staff New to Cori Metzgar.	Add Attachment
Jack Martinis	Aug 01, 2024 10:39 AM	emailed Cori for availability.	Add Attachment
Sam Sevugan	Aug 01, 2024 10:14 AM	Contact Info: Corey Metzger, 88312	Add Attachment Public
Sam Sevugan	Aug 01, 2024 10:14 AM	**This is an email** Corey Metzger called in to report that 20160974 is not wanting to shutdown or reset. They have tried everything to get the screen to come up but it remains frozen on a black screen.	Add Attachment