Service Request Ticket - # 84280

Service Request Information

CONTACT Name Rockwell, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2024 04:57 PM
Department Phone
Location Email rockwelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20240023[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description Apple 11-inch iPad Air Wi-Fi 128GB - Purple #MUWF3LL/A
Serial No. DRX5G2TVKR Location Daniel Rockwell

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Aug 09, 2024 11:58 AM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Andrew Zhen Aug 09, 2024 11:58 AM
delivered
Add Attachment
Andrew Zhen Aug 08, 2024 11:33 AM
****This is an email****
Hi Andrew,

I thought you were coming by on Friday.  I think the office is empty 
today.

Sorry for the confusion.

Cheers,
Daniel Rockwell
Add Attachment
Andrew Zhen Aug 08, 2024 11:32 AM
****This is an outgoing email****
Hi Daniel,

I’m currently at the library in front of 219.

The door seems to be locked.

I’ll be awaiting your response.

Best,
Andrew
Add Attachment
Andrew Zhen Aug 08, 2024 11:31 AM
Status changed from (2.5) Needs Scheduling to (2) Scheduled
Add Attachment
Andrew Zhen Aug 08, 2024 11:31 AM
Rescheduled on Friday the 9th at 11 AM
Add Attachment
Andrew Zhen Aug 08, 2024 11:27 AM
Arrived at HL 219 where it leads to HL 220, the door is locked and 
emailed awaiting response
Add Attachment
Andrew Zhen Aug 08, 2024 09:21 AM
****This is an email****
Hi Andrew,

Yes this should work for the mouse and monitor.

The iPad is already in my possession and set up.

Thank you,
Daniel Rockwell, PhD
(he/him/they/them)
Director | WOU Center for Teaching & Learning
Western Oregon University
Add Attachment
Andrew Zhen Aug 07, 2024 05:03 PM
****This is an outgoing email****
Hi Daniel,

I need some additional information regarding service 
request #84280

Description: set up iPad for Dan Rockwell 20240023[Edit Inv] 
with pencil

Is Friday the 8th of August at 11 AM work for you to 
have the magic mouse and LG monitor?

If that doesn't fit in your timeframe, let's suggest 
and find a better time.

Best,
Andrew - UCS Tech
Add Attachment
Public
Andrew Zhen Aug 07, 2024 05:02 PM
****This is an outgoing email****
Hi Daniel,

I need some additional information regarding service 
request #84280

Description: set up iPad for Dan Rockwell 20240023[Edit Inv] 
with pencil

Is Friday the 8th of August at 11 AM work for you to 
have this looked at?

If that doesn't fit in your timeframe, let's suggest 
and find a better time.

Best,
Andrew - UCS Tech
Add Attachment
Public
Andrew Zhen Aug 07, 2024 05:01 PM
20240115[Edit Inv]
Add Attachment
Andrew Zhen Aug 07, 2024 03:44 PM
Status changed from (1) Pending to (2.5) Needs Scheduling
Add Attachment
Andrew Zhen Aug 07, 2024 03:44 PM
Need to schedule a time to drop off and set-up
Add Attachment
Jack Martinis Aug 07, 2024 02:47 PM
Did not pick up monitor and magic mouse I believe,
Add Attachment
Sam Sevugan Aug 07, 2024 02:08 PM
Correction: picked up 20240023[Edit Inv]
Add Attachment
Sam Sevugan Aug 07, 2024 02:08 PM
Dan picked up his Ipad 202140023 with the pencil. 
Got him connected to the Wi-Fi so he is all set! 
Add Attachment
Joanie Kinnaman Aug 07, 2024 01:39 PM
Also received a 32-inch monitor and a Magic Mouse.  
Put next to iPad
Add Attachment
Sam Sevugan Aug 07, 2024 01:06 PM
Task reassigned to Andrew Zhen.
Add Attachment
Joanie Kinnaman Aug 06, 2024 03:29 PM
Dan is hoping to have his iPad by Friday, 8/9 or 
sooner
Add Attachment
Andrew Zhen Aug 02, 2024 02:50 PM
ipad named and enrolled on remote management
Add Attachment
Joanie Kinnaman Aug 01, 2024 04:57 PM
2024-0085
Add Attachment