Service Request Ticket - # 84288

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2024 01:36 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210761[Edit Inv] (opens in a new window) Bldg/Room WEL 140K
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TK Location Kella Helyer

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:87:2F


Wireless NIC D4:54:8B:AD:B2:45

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Aug 19, 2024 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Aug 19, 2024 04:48 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Aug 19, 2024 04:47 PM 
Delivered
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Andrew Zhen Aug 19, 2024 12:21 PM 
installed DUO for FinAid
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Lourdes Salazar Aug 19, 2024 10:00 AM 
User reached out and stated today would work. I told 
the user that we might have availability this 
afternoon.
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Jack Martinis Aug 08, 2024 10:51 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Aug 02, 2024 01:37 PM 
laptop is on my desk
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Jack Martinis Aug 02, 2024 01:36 PM 
Will need FinAid duo on it for logging in as well as their powerFAIDS key needs to be moved onto this machine from their own one.
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