Service Request Ticket - # 84289

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2024 01:39 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210097[Edit Inv] (opens in a new window) Bldg/Room WEL 140E
Service Tag JFTY2J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. JFTY2J3 Location Nina Martinez WEL

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:F1:9D


Wireless NIC F4:7B:09:44:EE:77

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Aug 19, 2024 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Aug 19, 2024 04:48 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Aug 19, 2024 04:47 PM 
Delivered
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Andrew Zhen Aug 19, 2024 03:09 PM 
added admin rights
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Andrew Zhen Aug 19, 2024 01:05 PM 
installed DUO for FinAid
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Lourdes Salazar Aug 19, 2024 10:01 AM 
User reached out and stated today would work. I told 
the user that we might have availability this 
afternoon.
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Jack Martinis Aug 08, 2024 10:52 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Aug 02, 2024 01:39 PM 
20210097[Edit Inv] on my desk - reimage and put FinAid DUO lock login on.
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