Service Request Ticket - # 84291

Service Request Ticket - # 84291

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Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Aug 02, 2024 02:59 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160977 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	1564LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1564LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA;
	Wired NIC	50:9A:4C:46:09:7C

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 17, 2024 11:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 20, 2024 01:04 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #84291 Description: Slow login on computer I have attempted today to remove the user and I am unable to get the user list even loaded and opened to click on Abigail's profile to delete. My admin profile also took a long time to load into; typically these are signs that the hard drive currently on the PC is failing and may soon die altogether, making any data recovery impossible for us. I would still recommend replacing this computer's hard drive with an NVME. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 19, 2024 03:18 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #84291 Description: Slow login on computer Would I be able to stop by tomorrow and remove Abigail's user from the PC that is loading slow for them? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Sep 19, 2024 09:37 AM	**incoming** You are welcome to come by and remove her as a user. She said she doesn't have anything that needs to be saved onto another drive. Thank you for your help.	Add Attachment
Jack Martinis	Sep 10, 2024 12:33 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #84291 Description: Slow login on computer I was wanting to re-email about this as I still have the ticket open - we could either put a new hard drive in the computer to speed it up, or a new computer can be purchased and put in it's place. Both options would speed up the computer quite a bit. Let me know if either of these options works, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 21, 2024 12:38 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 21, 2024 12:38 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #84291 Description: Slow login on computer Apologies for the delay in communication regarding this ticket. My findings on paper point to the hard drive within this computer - it is quite dated, and from the sounds of it, when it takes this long to load that is a tell tale sign that the drive is starting to fail and could fail at any point. If replacement with a new computer isn't an option currently, my best recommendation would be to put in a purchase request for a "500gb NVME hard drive" to swap the drive out with - this will speed it up immensely and prolong it's life. Let me know if there are any further questions, -Jack Martinis, UCS Tech.	Add Attachment Public
Rowan Vasen	Aug 02, 2024 04:35 PM	2016 so pretty old, prob reimage but could be sophos issue.	Add Attachment
Lourdes Salazar	Aug 02, 2024 03:00 PM	**This is an email** Hi Lourdes, The computer is located in Student Engagement at one of our student workstations. Sarah Lockwood Facilities Scheduling Manager I Student Engagement Western Oregon University lockwoods@wou.edu 503-838-8088 Pronouns: She/Her/Hers	Add Attachment
Lourdes Salazar	Aug 02, 2024 02:59 PM	**This is an email** Hello, One of our student work stations is struggling to get students logged in. I was told it is taking close to 30 minutes for them to get logged in and start the programs that they use, including chrome for portal access and then logging in to astra. Could you please look at it or give me some troubleshooting ideas to try? Thank you for your time, Sarah Sarah Lockwood Facilities Scheduling Manager I Student Engagement Western Oregon University lockwoods@wou.edu 503-838-8088 Pronouns: She/Her/Hers Schedule a Meeting TOGETHER WE SUCCEED	Add Attachment