Service Request Ticket - # 84297

Service Request Information

CONTACT Name Hughes, Henry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2024 08:46 AM
Department Humanities Division Phone 89494
Location Email hughesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230504[Edit Inv] (opens in a new window) Bldg/Room BELL 316
Service Tag C72C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. C72C214 Location Henry Hughes

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:97:89


Wireless NIC D0:46:0C:4F:68:9E

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Aug 05, 2024 09:16 AM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Aug 05, 2024 09:16 AM 
He is good to go, closing this down!
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Sam Sevugan Aug 05, 2024 09:16 AM 
Task reassigned to Sam Sevugan.
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Sam Sevugan Aug 05, 2024 09:16 AM 
He called back and I was able to help him out by 
prompting a restart and ensuring that Sophos was 
deleted. He now only has sentinel agent. 
Recommended that he shuts down his device at the 
end of the day and if he still encounters a 
similar issue after doing so he will call back.
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Sam Sevugan Aug 05, 2024 08:46 AM 
*Called
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Sam Sevugan Aug 05, 2024 08:46 AM 
alled this morning to get some assistance with 
20230504[Edit Inv]. Had him restart the device because he 
said nothing was coming up on his monitors. That 
booted up his device to a "setup programs" screen. 
He doesn't know how to navigate it from there and 
is requesting for some help.
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