Status changed from (1) Pending to (5) Completed

This user is good to go! Closing this ticket down. 

****This is an email****
Hi Greg, 

Our techs were able to get back to me regarding 
your issue and they have a couple of things they 
want to verify/ have you try. 

1. Please ensure your devices' Dell command 
updates are all up to date. 

2. If you look up "Network Reset" on your search 
toolbar, are you able to reset and let us know if 
that helped? 

3. Please try visiting device manager and see if 
your ethernet driver needs to be updated. If there 
is an update available please try updating and let 
us know if that did the trick (see screenshot 
below). 

Hope these suggestions help! If not, we can send 
someone over as soon as we can. UCS is in the 
middle of completing our projects for the summer 
before fall term starts which has caused some 
delays for our technicians. We thank you for your 
patience! 

Best,
Sam 

****This is an email****
This is Gregory Vineyard over at the Financial Aid 
Office. I was just returning your call. requesting 
some additional information about a tech issue or 
happened this morning. So it looks like I am able 
to log into the computer itself. I am not able to 
connect to Portal or Wi-fi. It seems to think that 
there's maybe something wrong with the Ethernet 
connection. It's not registering that anything is 
plugged in I haven't moved offices or anything. 
My, in my computer set up this day over the 
weekend. I wasn't really having any issues before 
that. I think that's everything on the list here. 
But yeah, if you need any more information, please 
feel free to give me a call back thanks and have a 
day. "

reg Vineyard - no network connections available 

May have moved desks, says he is able to login. 

Left a vm to ask whether or not he is getting a 
"not connected to domain" error and if he possibly 
moved desks.