Service Request Ticket - # 84303

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2024 12:05 PM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20200234[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iPad Mini Wi-Fi 64GB - Space Gray #MUQW2LL/A
Serial No. DMPDG2Y9LM93 Location Given to Cynthia per fundrasier

CPU Unknown


OS Unknown Software

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons Dec 03, 2024 11:54 AM
Task reassigned to Dyllan Coons.
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Dyllan Coons Dec 03, 2024 11:54 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Dyllan Coons Dec 03, 2024 11:54 AM
Laura Killip 
Mon, Dec 2, 11:40 AM (1 day ago)
to UCS, me

Hi, 
the other day Dyllan came by to let me know about 
SR84308 with an ipad for Cynthia Garner that there 
was missing knowledge about it's origin and 
purchasing. I got some more details from Cynthia, 
and some info from old emails from the program she 
participated in but it's likely that the original 
emails about getting the ipad are lost. I do trust 
that Cynthia got an ipad for this project and I 
think that she should be able to keep and use the 
machine since we have no use for it in the 
division. Is there anything else you need from the 
department?

"In recognition of the investment faculty members 
are making in their course through Catalyst, AI 
will be providing an incentive in the form of a 
modest stipend or funding for technology or 
additional training related to the instructor’s 
course of teaching goals. As the university adapts 
to the financial challenges related to COVID-19, 
the budget for Catalyst is still under 
consideration. Additional information will be 
shared as soon as possible."
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Dyllan Coons Dec 03, 2024 11:53 AM
Ipad has been released and laura will notify 
cynthia.
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Kyla Aitaro Dec 02, 2024 02:24 PM
****This is an email****

ok. 
All the information I have is that Cynthia was 
asked to bring back her iPad when she left to work 
at a different university since UCS had it on 
their record. I was asked to confirm how she got 
it and decide whether it should have a lock on it 
until she returned it or if she was correct that 
it had been outright given to her as an incentive 
for a training, in which case it should be 
unlocked.

After talking with her and looking back at old 
emails the ipad should be unlocked for her to use. 
- Laura
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Kyla Aitaro Dec 02, 2024 01:05 PM
****This is an email****

Hi, 
the other day Dyllan came by to let me know about 
SR84308 with an ipad for Cynthia Garner that there 
was missing knowledge about it's origin and 
purchasing. I got some more details from Cynthia, 
and some info from old emails from the program she 
participated in but it's likely that the original 
emails about getting the ipad are lost. I do trust 
that Cynthia got an ipad for this project and I 
think that she should be able to keep and use the 
machine since we have no use for it in the 
division. Is there anything else you need from the 
department?

"In recognition of the investment faculty members 
are making in their course through Catalyst, AI 
will be providing an incentive in the form of a 
modest stipend or funding for technology or 
additional training related to the instructor’s 
course of teaching goals. As the university adapts 
to the financial challenges related to COVID-19, 
the budget for Catalyst is still under 
consideration. Additional information will be 
shared as soon as possible."
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Dyllan Coons Nov 19, 2024 03:51 PM
side note per John - If we remove it from apple 
school manager we can NEVER add it back. If they ask 
us to remove it then it will never work at WOU 
again. THIS IS A PERMANET PROCESS.
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Dyllan Coons Nov 19, 2024 03:49 PM
This IPAD will not work off campus when her portal 
deactivates. It will be bricked. We can fix this 
by removing the iPad from school manager. However 
this is a service IPAD it was paid for by Creative 
arts. It is their choice if we remove it and allow 
it to be usable. I relied this information to 
Laura Killiup who is the admin currently. She said 
she does not want it unbricked until she contacts 
Cythnia. As UCS we want school property to stay on 
school property however at this point it is 
creative arts responsiblity to retrive the IPAD or 
ask us to unbrick it. Our responsiblity is only to 
fix inventory and leave it bricked or fix it per 
request of Laura. So we are waiting for Laura to 
make a choice. 
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Sam Sevugan Sep 13, 2024 12:36 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Sam Sevugan Sep 13, 2024 12:36 PM
****This is an email****
Thank you! In case my WOU email goes dark soon, my 
new contact is gutierrezc@gonzaga.edu
Thanks for your help with this.
- Cynthia 
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Sam Sevugan Sep 13, 2024 12:36 PM
****This is an email****
Hi Cynthia,
Since this is such an odd situation I've reached 
out to the Business Office for guidance. I'll keep 
you posted.
Thanks again for your patience!
Nora
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Sam Sevugan Aug 06, 2024 04:38 PM
****This is an email****
Thanks everyone. Our admins are Laura Killip and 
Nicole Morgan. They would be able to help us from 
here.
Thank you!
Cynthia 
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Sam Sevugan Aug 06, 2024 02:59 PM
Status changed from (1) Pending to (4) On Hold
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Sam Sevugan Aug 06, 2024 02:59 PM
Priority changed from (3) Priority to (5) Low Priority.
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Sam Sevugan Aug 06, 2024 02:59 PM
****This is an email****
Hi Joannie,
Thank you for including me in this email! I'll 
reach out to Cynthia and see if we can get this 
resolved.
Nora
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Sam Sevugan Aug 06, 2024 02:59 PM
****This is an email****
Hello everyone.

I do not know anything about this being an 
incentive.  But since I ordered the ipad I 
received all the money I needed when I charged it 
against the index provided.  I would say that IF 
Cynthia owes money, she would need to pay the 
department that funded the ipad.  (I am not set up 
to purchase using people's private funds-only 
index numbers)

Joanie
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Sam Sevugan Aug 06, 2024 12:26 PM
****This is an email****
Hi Sam,
Yes I am interested in paying the difference and 
keeping the equipment. You can copy the other 
email to this thread in case my WOU email 
suspends. It seems to be working fine at this 
point.
Thank you!
Cynthia 
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Sam Sevugan Aug 06, 2024 12:26 PM
****This is an email****
Cynthia,

Are you looking to pay off the balance due on the 
Ipad to retain ownership? 

Please let me know if so, and I can reach out to 
our purchasing agent regarding the billing. 

Would it be best to send the bill to your personal 
email that you listed in our thread? 

Best,
Sam 
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Sam Sevugan Aug 06, 2024 12:02 PM
****This is an email****
Hello,
I was in today to return equipment as I am 
departing WOU for a new position at Gonzaga 
University.  I was informed that in addition to my 
laptop, I also needed to return my iPad.  I was 
explaining that the iPad was part of an incentive 
for a training I did a few years ago.  I found the 
email thread that has the information.  I think 
the issue was that I was never billed for the 
balance of the cost of the product.  Please let me 
know how we can resolve this and I can have my 
equipment file cleared.  
I am not sure how much longer my WOU email will be 
active, but my new email address is 
gutierrezc@gonzaga.edu
Thank you for your help,
Cynthia
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Sam Sevugan Aug 05, 2024 12:37 PM
in box #16
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Sam Sevugan Aug 05, 2024 12:05 PM
returned 20190420[Edit Inv]
pending ipad to be returned // claims now is 
employee owned awaiting department supervisor 
confirmation
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