Status changed from (2.5) Needs Scheduling to (5) Completed

****This is an email****
Hi Andrew, 

Tomorrow at 10am works for me. Thank you!

Best, 
Emily Webb (she/her/hers)
Analyst | Institutional Research
Western Oregon University
345 Monmouth Ave N | Monmouth, OR  97361
(503) 838-8949

****This is an outgoing email****
Hi Emily,

I need some additional information regarding service 
request #84304

Description: Monitor mic and webcam not detected by 
computer

Sorry for the delay with your service request!

Is Friday the 8th of August at 10 AM work for you to 
have this looked at?

If that doesn't fit in your timeframe, let's suggest 
and find a better time.

Best,
Andrew - UCS Tech

Status changed from (1) Pending to (2.5) Needs Scheduling

****This is an email****
Hi Emily,

Thank you for forwarding the SR number, I was able 
to find your ticket easier!

What does your availability look like this week? 
Our techs are currently in the middle of 
completing summer projects which is taking 
precedence over their time this week. 

Are you able to send me your availability so I can 
see if any of those times would work for one of 
our techs to head out and assist you? 

Best,
Sam 

****This is an email****
Hi Andrew, 

The monitor that has docking functionality is not 
the one with a webcam, and the second monitor 
doesn't have any kind of cover over it's webcam. 
And as far as I can tell, the webcam for that 
second monitor is not being detected.

Emily Webb

****This is an email****
Hello, 

My office (Institutional Research) got a new 
monitor a few months back and when it was 
installed we were told that it could act as a 
docking station. Currently, the laptop is 
connected to two monitors, with the newer monitor 
being that docking station. This office was being 
used by a student worker, and as far as I know 
they never used it for web conferencing, so this 
issue was never noticed. 

Right now, I am having problems in Zoom and Google 
Meet because neither application can detect my 
external monitor's webcam. I can enable video, but 
all that displays is a black screen because the 
webcam being used is from the closed laptop. 
Additionally, I am not able to unmute my audio - 
when I try doing so I get a pop up on the new 
monitor saying "Please pop up webcam + mic module 
to enable your mic" . 

I have tried going through Device Manager, the 
Control Panel, and System Display & Sound 
settings, but haven't had any luck fixing the 
problem. The second monitor has a webcam but it is 
not being detected, and the drivers for that 
monitor are seemingly up-to-date.

I was wondering if any techs are available to come 
by sometime and help me fix this? I am in ITC 
204D. Thank you for your time :)

Best, 

Emily Webb (she/her/hers)
Analyst | Institutional Research
Western Oregon University
345 Monmouth Ave N | Monmouth, OR  97361
(503) 838-8949