Service Request Ticket

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Service Request Information

CONTACT	Name	West, Beverly	Date	Aug 08, 2024 04:52 PM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240033 (opens in a new window)	Bldg/Room	ITC 204B
	Service Tag	HHPP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV0047500AD	Location	Adeya Powell
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:32:D2
	Wireless NIC	D4:F3:2D:B2:CD:BB

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Aug 19, 2024 02:40 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Aug 19, 2024 02:38 PM	Delivered	Add Attachment
Andrew Zhen	Aug 16, 2024 04:12 PM	**This is an email** Thanks Bev! Andrew -- anytime would work for us. If you could give me a warning before you come, I'll make sure the office is unlocked for you. Best, Georgia	Add Attachment
Andrew Zhen	Aug 16, 2024 04:12 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Aug 15, 2024 02:44 PM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Aug 15, 2024 02:44 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Aug 15, 2024 02:44 PM	**This is an email** Hi Andrew, Since Adeya isn't on campus yet, I've cc'd Georgia. Her office is next to Adeya's, so she can help with arrangements to have Adeya's computer set up before she arrives on the 30th. Thanks! Bev	Add Attachment
Andrew Zhen	Aug 15, 2024 01:31 PM	**This is an outgoing email** Hello Beverly & Adeya, We are ready to set up a new departmental Dell laptop for Adeya Powell. When is it most convenient for you to have this equipment set up? Our UCS tech availability is 10 a.m. to 4 p.m. Please let me know which works best for you! Best, Andrew	Add Attachment
Andrew Zhen	Aug 15, 2024 01:23 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 15, 2024 01:17 PM	installed DUO for IR	Add Attachment
Andrew Zhen	Aug 15, 2024 12:48 PM	added admin rights // install duo?	Add Attachment
Andrew Zhen	Aug 15, 2024 09:44 AM	found the issue, on windows 11 SPSS Stats must run on compatibility mode for Windows 8 or SPSS won't run	Add Attachment
Andrew Zhen	Aug 14, 2024 04:59 PM	spss amos installed and activated	Add Attachment
Andrew Zhen	Aug 14, 2024 04:59 PM	spss stats wont launch	Add Attachment
Andrew Zhen	Aug 14, 2024 02:22 PM	running updates	Add Attachment
Andrew Zhen	Aug 14, 2024 02:22 PM	basic windows image	Add Attachment
Joanie Kinnaman	Aug 14, 2024 09:20 AM	received SPSS install codes-adding to SPSS folder with Adeya Powell	Add Attachment
Joanie Kinnaman	Aug 08, 2024 04:52 PM	ordered IBM SPSS Statistics Academic Faculty Pack (ordered 8/8)	Add Attachment