Service Request Ticket - # 84362

Service Request Information

CONTACT Name Burnett, Kaaren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2024 12:01 PM
Department Student Health & Counseling Center Phone 88279
Location Email burnettk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240034[Edit Inv] (opens in a new window) Bldg/Room SHCC 116
Service Tag FHPP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV0047500AB Location Kaaren Burnett

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:31:A0


Wireless NIC D4:F3:2D:B2:C0:B4


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Sep 23, 2024 01:31 PM
****This is an email****
No problem, I understand. I was thinking I kept it 
for 2 weeks :-) However, since we are going to hold 
onto it for the student, yes, I would like it back. 
Thank you!
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Andrew Zhen Sep 23, 2024 01:30 PM
****This is an email****
Hi Kaaren,

Sorry for the miscommunication, I thought since for 
the other setup I got the laptop back for two weeks 
that it would be the same for yours.

I can bring back the laptop since you still need it.

Apologies,
Andrew
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Andrew Zhen Sep 23, 2024 01:30 PM
****This is an email****
Hey Andrew -
You told me to hold onto the old laptop for 2 weeks 
so I didn't expect you to come and grab it early. I 
had some notes taped to it that I would like. 
Additionally, we are hoping to hold onto it for a 
student I will be precepting starting at the end of 
the month.

Kaaren Burnett, FNP-C
Medical Provider
WOU Student Health and Counseling Center
phone: 503-838-8279
fax: 503-838-8801
https://wou.edu/health/
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Andrew Zhen Sep 23, 2024 01:30 PM
brought back to them, they said they had notes on 
it, and wanted to give it to a student worker
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Andrew Zhen Sep 23, 2024 12:02 PM
got their old laptop back, in 2 weeks
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Andrew Zhen Sep 17, 2024 02:23 PM
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Sep 17, 2024 02:22 PM
delivered, waiting for old laptop data to be moved 
first before giving to UCS
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Andrew Zhen Sep 17, 2024 12:57 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Andrew Zhen Sep 17, 2024 12:54 PM
****This is an email****
Hi Andrew -
Between 1-3pm would be great.
Kaaren
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Andrew Zhen Sep 17, 2024 12:32 PM
bring over new laptop at 1 pm
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Andrew Zhen Sep 17, 2024 11:14 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 17, 2024 09:48 AM
****This is an outgoing email****
Hi Kaaren,

I need some additional information regarding service 
request #84362

Description: set up W20240034 they want you to take 
20160393[Edit Inv]

We are ready to set up your new Dell laptop.

When is it most convenient for you to have this 
equipment set up?

Our UCS tech availability is 10 a.m. to 4 p.m.

Please let me know which works best for you!

Best,
Andrew
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Public
Kyla Aitaro Sep 17, 2024 09:33 AM
Kaaren asks we deliver her laptop today.

she is available at 11am & 1pm
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Joanie Kinnaman Sep 05, 2024 04:50 PM
9-month employee.  Will return at 1:00 pm on 9/16
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Andrew Zhen Aug 14, 2024 02:27 PM
****This is an outgoing email****
Hello Kaaren,

We are ready to set up your new Dell laptop.

When is it most convenient for you to have this 
equipment set up?

Our UCS tech availability is 10 a.m. to 4 p.m.

Please let me know which works best for you!

Best,
Andrew
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Andrew Zhen Aug 14, 2024 09:28 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Aug 14, 2024 09:28 AM
done ready to deliver
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Andrew Zhen Aug 13, 2024 05:00 PM
waiting for updates to complete
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Andrew Zhen Aug 13, 2024 05:00 PM
added admin rights
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Andrew Zhen Aug 13, 2024 05:00 PM
running updates
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Andrew Zhen Aug 13, 2024 05:00 PM
image complete
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