Service Request Ticket - # 84363

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2024 12:05 PM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230112[Edit Inv] (opens in a new window) Bldg/Room SAC 102
Service Tag Description Apple 15-inch MacBook Air: Apple M2 chip with 8-core CPU and 10-Core GPU, 256GB - Midnight #MQKW3LL/A
Serial No. DFPQVMW2NP Location student check-out laptopsAC (Advising Center)

CPU Unknown


OS Unknown Software

Wired NIC 74:A6:CD:91:5E:CE


Wireless NIC 74:A6:CD:8E:77:D7


TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Jack Martinis Aug 30, 2024 09:55 AM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Aug 30, 2024 09:55 AM
Task reassigned to Andrew Zhen.
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Jack Martinis Aug 30, 2024 09:55 AM
added sharon's admin rights, dropped off.
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Andrew Zhen Aug 30, 2024 09:26 AM
Task reassigned to Jack Martinis.
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Andrew Zhen Aug 26, 2024 04:33 PM
imaged, basic macos image
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Andrew Zhen Aug 23, 2024 11:17 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Aug 09, 2024 12:08 PM
Status changed from (1) Pending to (4) On Hold
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Andrew Zhen Aug 09, 2024 12:06 PM
Status changed from (4) On Hold to (1) Pending
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Andrew Zhen Aug 09, 2024 12:06 PM
ref sr# 84249
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Andrew Zhen Aug 09, 2024 12:05 PM
Status changed from (1) Pending to (4) On Hold
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Andrew Zhen Aug 09, 2024 12:05 PM
check out laptop was used as a loaner for brianna 
jones and they want it to be reimaged and returned 
to department
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