Service Request Ticket - # 84367

Service Request Ticket - # 84367

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Aug 09, 2024 03:04 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240036 (opens in a new window)	Bldg/Room	WUC
	Service Tag	3JPP234	Description	Dell Latitude 5550
	Serial No.	sVN0F6W06WSV0047500AH	Location	Student Engagement office(replacing 20170878)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:34:9E
	Wireless NIC	D4:F3:2D:B8:82:EC

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Aug 16, 2024 02:29 PM	**This is an outgoing email** Hi Chelsee, I’ve delivered the laptop to Amy, and an email from the help desk should notify you of its completion. Best, Andrew	Add Attachment
Andrew Zhen	Aug 16, 2024 02:19 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Aug 16, 2024 02:19 PM	Delivered	Add Attachment
Andrew Zhen	Aug 15, 2024 02:43 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Aug 15, 2024 02:43 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Aug 15, 2024 02:43 PM	**This is an email** Hi Andrew, I am out of the office for a few days this week and then for about 3 weeks starting next week. Please connect with Amy to drop off the laptop. It is a dept laptop, so it shouldn't need much for set up. Amy is in the office this Friday and available after 10am thanks, Chelsee	Add Attachment
Andrew Zhen	Aug 13, 2024 09:41 AM	**This is an outgoing email** Hello Chelsee, We are ready to set up your new departmental Dell laptop. When is it most convenient for you to have this equipment set up? Our UCS tech availability is 10 a.m. to 4 p.m. Please let me know which works best for you! Best, Andrew	Add Attachment
Andrew Zhen	Aug 13, 2024 09:22 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 13, 2024 09:22 AM	done ready to go	Add Attachment
Andrew Zhen	Aug 12, 2024 12:20 PM	running updates	Add Attachment
Andrew Zhen	Aug 12, 2024 12:19 PM	added admin rights	Add Attachment
Andrew Zhen	Aug 12, 2024 12:19 PM	imaging	Add Attachment