Service Request Ticket - # 84368

Service Request Ticket - # 84368

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Service Request Information

CONTACT	Name	Fuchs, Tina	Date	Aug 09, 2024 03:26 PM
	Department	VP Academic Affairs/Provost	Phone	88220
	Location		Email	fuchst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240059 (opens in a new window)	Bldg/Room	AD 207
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	DWTW7LXWG9	Location	Tina Fuchs
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:EC:A1:A5
	Bluetooth NIC	7C:F3:4D:F0:23:6E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Aug 26, 2024 03:01 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Andrew Zhen	Aug 26, 2024 03:01 PM	delivered, setup, completed	Add Attachment
Andrew Zhen	Aug 26, 2024 10:10 AM	Status changed from (2) Scheduled to (2.5) Needs Scheduling	Add Attachment
Andrew Zhen	Aug 26, 2024 10:10 AM	Needs to reschedule // unavailable at the time	Add Attachment
Andrew Zhen	Aug 26, 2024 09:34 AM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
Andrew Zhen	Aug 26, 2024 09:34 AM	10 AM Aug. 26th	Add Attachment
Andrew Zhen	Aug 26, 2024 09:33 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Aug 21, 2024 02:06 PM	Status changed from (6) Ready to Deliver to (2.5) Needs Scheduling	Add Attachment
Andrew Zhen	Aug 21, 2024 02:02 PM	**This is an email** Hi Andrew, Sorry for the delay. I can be available for the new laptop set up from 10-Noon on Monday, August 26; 10-Noon or after 3pm on August 27; or 10-Noon on August 28. Let me know if any of those times work for you or the tech who will be doing the installation. Tina	Add Attachment
Andrew Zhen	Aug 13, 2024 09:38 AM	**This is an outgoing email** Hello Tina, We are ready to set up your new GFA Mac laptop. When is it most convenient for you to have this equipment set up? Our UCS tech availability is 10 a.m. to 4 p.m. Please let me know which works best for you! Best, Andrew	Add Attachment
Andrew Zhen	Aug 12, 2024 03:51 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 12, 2024 03:51 PM	ready to go only needs admin rights and printers added	Add Attachment
Andrew Zhen	Aug 12, 2024 03:50 PM	basic mac image	Add Attachment
Joanie Kinnaman	Aug 09, 2024 03:26 PM	macbook 20240059 monitor 20240078	Add Attachment