Service Request Ticket

Service Request Information

CONTACT	Name	Wenzel, Marcus	Date	Aug 12, 2024 10:54 AM
	Department	Education & Leadership	Phone	89125
	Location		Email	wenzelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180603 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	3MZB8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3MZB8S2	Location	laptop parts
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; BlueBeam Revu 2018( trial mode for collab with GBC contractor) MAY2019; CAN'T SHARE Graphisoft Archaid with desktop, needs own license.
	Wired NIC	C8:F7:50:0D:5B:2C
	Wireless NIC	20:79:18:32:F0:B4
	Bluetooth NIC	20:79:18:32:F0:B8

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Aug 14, 2024 11:59 AM	closing ticket going to parts	Add Attachment
Andrew Zhen	Aug 14, 2024 11:59 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Aug 14, 2024 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Aug 14, 2024 11:59 AM	laptop unfixable probably due to battery	Add Attachment
David Kunz	Aug 13, 2024 02:03 PM	**This is an email** Hi Marcus, I was just looking over a helpdesk ticket where you brought us back W20180603, a UCS loaner laptop. I see this was given to you when you brought in 20170840 . It appears that the original laptop went missing according to our records. I see that a newer GFA laptop was issued to you, 20210111 . Usually staff and faculty are only entitled to 1 GFA laptop. Is your 20210111 laptop still being used by you/functioning? If so, UCS would like to reclaim this loaner laptop into the GFA pool. Thanks,David	Add Attachment
Kyla Aitaro	Aug 12, 2024 11:05 AM	stored in BOX #10	Add Attachment
Kyla Aitaro	Aug 12, 2024 11:03 AM	device came with a cord W#20180603 but no laptop bag	Add Attachment
Kyla Aitaro	Aug 12, 2024 10:59 AM	Markus Wenzel (503)-989-5687 wenzelm V00305234 wenzelm@mail.wou.edu	Add Attachment
Kyla Aitaro	Aug 12, 2024 10:58 AM	user brought in W#20180603 and reports that the computer has been shutting off unexpectedly and freezes quite often	Add Attachment