Service Request Ticket - # 84376

Service Request Ticket - # 84376

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Service Request Information

CONTACT	Name	Vasquez, Jacqlyn	Date	Aug 12, 2024 11:49 AM
	Department	Student Health & Counseling Center	Phone
	Location		Email	vasquezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240035 (opens in a new window)	Bldg/Room	SHCC 102
	Service Tag	DSMP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV004750029	Location	Jacqlyn Vasquez
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:2D:B0
	Wireless NIC	D4:F3:2D:B6:33:5C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 17, 2024 02:23 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Sep 17, 2024 02:23 PM	return to department after	Add Attachment
Andrew Zhen	Sep 17, 2024 02:23 PM	delivered, returned laptop in 2 weeks	Add Attachment
Andrew Zhen	Sep 17, 2024 12:57 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Sep 17, 2024 12:56 PM	**This is an email** I have lunch between 12-1:00 but other than that I am available anytime today. Jacqlyn Vasquez, CMA Student Health and Counseling Center Western Oregon University (503)838-8313 Vasquezj@wou.edu	Add Attachment
Andrew Zhen	Sep 17, 2024 12:32 PM	bring over new laptop at 1 pm	Add Attachment
Andrew Zhen	Sep 17, 2024 11:15 AM	Task reassigned to Andrew Zhen.	Add Attachment
Kyla Aitaro	Sep 17, 2024 10:28 AM	user just called informing that they are on campus today and tomorrow and are available 9am-5pm except for lunch hour 12pm-1pm.	Add Attachment
Andrew Zhen	Sep 17, 2024 09:48 AM	**This is an outgoing email** Hi Jacqlyn, I need some additional information regarding service request #84376 Description: set up 20240035 for Jacqlyn Vasquest - upgrading from 20160440 We are ready to set up your new Dell laptop. When is it most convenient for you to have this equipment set up? Our UCS tech availability is 10 a.m. to 4 p.m. Please let me know which works best for you! Best, Andrew - UCS Tech	Add Attachment Public
Joanie Kinnaman	Sep 05, 2024 04:50 PM	9-month employee. Will return at 1:00 pm on 9/16	Add Attachment
Andrew Zhen	Aug 14, 2024 02:30 PM	**This is an outgoing email** Hello Jacqlyn, We are ready to set up your new Dell laptop. When is it most convenient for you to have this equipment set up? Our UCS tech availability is 10 a.m. to 4 p.m. Please let me know which works best for you! Best, Andrew - UCS Tech	Add Attachment
Andrew Zhen	Aug 14, 2024 02:20 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Aug 14, 2024 02:20 PM	ready to deliver	Add Attachment
Andrew Zhen	Aug 14, 2024 02:20 PM	running updates	Add Attachment
Andrew Zhen	Aug 14, 2024 02:20 PM	added admin rights	Add Attachment
Andrew Zhen	Aug 14, 2024 02:20 PM	basic windows image	Add Attachment