Service Request Ticket

Service Request Information

CONTACT	Name	Fernandez, Maria	Date	Aug 12, 2024 01:21 PM
	Department	The Research Institute	Phone	89429
	Location		Email	fernandezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240061 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	DD930WDQTC	Location	Maria Fernandez
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:EB:49:84
	Bluetooth NIC	7C:F3:4D:E2:83:E6

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 14, 2024 04:53 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Aug 14, 2024 04:31 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 14, 2024 04:31 PM	I delivered and configured this device - they need their department code to access the dept. copier. They said they would drop off their setup tomorrow because they were getting stuff off of it still as well as they had the charger that went with it at home.	Add Attachment
Jack Martinis	Aug 14, 2024 03:39 PM	Todd 216	Add Attachment
Jack Martinis	Aug 14, 2024 01:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Aug 14, 2024 01:10 PM	**This is an outgoing email** Hi Maria, I need some additional information regarding service request #84380 Description: set up 20240061 for Maria Fernandez This laptop is ready with our default apps (Zoom, Google, Adobe, Office), and is ready to be installed / dropped off / picked up. Do you have any availability this week to install this? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 14, 2024 01:09 PM	Laptop imaged w/ base image	Add Attachment