Service Request Ticket - # 84383

Service Request Information

CONTACT Name Duffy, Shannon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2024 02:22 PM
Department Phone
Location Email duffys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SQ239W1T7MR Location Shannon Duffy

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:B0:2C:E4


Bluetooth NIC C8:89:F3:BB:D1:91

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Aug 14, 2024 10:13 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Aug 14, 2024 09:34 AM 
Hi Mitchell,

Perfect. That is what I needed to know. Thank you.

I have added Shannon Duffy to the TRI (I:) Drive 
and have given her access to the TRI QRIS Database 
drive mapping. She will need to log out and log 
back into her computer for this access change to 
update on her end.
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Michael Volkmann Aug 14, 2024 09:34 AM 
Hi Michael,

The address I have for the drive is Z::
(\\kingpin.wou.edu\qris_data). 

Thanks!
Mitchell
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Michael Volkmann Aug 12, 2024 03:02 PM 
Hi Mitchell,
I received your request from our Desktop Support 
department for Shannon Duffy to have Z and I Drive 
access. Could you please specify the names of 
those Drives for me, please?
Are they the TRI and TRI QRIS Database Drives?
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Michael Volkmann Aug 12, 2024 02:52 PM 
Task reassigned to Michael Volkmann.
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David Kunz Aug 12, 2024 02:23 PM 
Share name: Z: and I: drives
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Public
David Kunz Aug 12, 2024 02:23 PM 
Department: TRI
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Public
David Kunz Aug 12, 2024 02:22 PM 
Here is an email approval from Mitchell Bradner 
confirming access for Shannon Duffy. Please grant 
Shannon access to these shares. Thank you.  
               
Mitchell Bradner
Mon, Aug 5, 4:58 PM (7 days ago)
to me, Shannon

Hi David,

Shannon has approval from me for the Z drive and 
the I drive. We talked about it and the Mac should 
work for her as well.

Thanks!
Mitchell
--
Mitchell
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