Service Request Ticket

Service Request Information

CONTACT	Name	Perry, Kristen	Date	Aug 12, 2024 03:54 PM
	Department	Abby’s House	Phone	89657
	Location		Email	perryk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240062 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	1PMRX33LL/A	Location	Victims of Crime Act
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:E6:42:C3
	Bluetooth NIC	7C:F3:4D:EE:00:12

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Aug 15, 2024 04:30 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Aug 15, 2024 04:30 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 15, 2024 04:30 PM	Kailey Knospe is using this one I believe. Added their admin rights, printers, and made sure everything was working and it worked with their existing office setup (dock).	Add Attachment
Jack Martinis	Aug 14, 2024 01:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Aug 14, 2024 01:10 PM	**This is an outgoing email** Hi Kristen, I need some additional information regarding service request #84385 Description: set up 20240062 'VICTIMS OF CRIME ACT' This laptop is ready with our default apps (Zoom, Google, Adobe, Office), and is ready to be installed / dropped off / picked up. Do you have any availability this week to install this? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 14, 2024 01:09 PM	Laptop imaged w/ base image	Add Attachment