Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Aug 20, 2024 12:46 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210249 (opens in a new window)	Bldg/Room	SSC 126
	Service Tag		Description	Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
	Serial No.	5AV337074	Location	Roseanna Garcia
	Model	6515DN	Hostname	tpsss-pencils
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:50:AD

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Aug 26, 2024 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Aug 26, 2024 01:51 PM	Passed this issue to Tony Manso	Add Attachment
David Kunz	Aug 20, 2024 01:04 PM	**This is an email** Hi Roseanna, I got your service request asking about changing the docstar folder. To clarify, right now you have docstar set to: \\teacher_prep_stu_sup_srvs\doc_management\general Do you want to change that path to \\teacher_prep_stu_sup_srvs\doc_management\ap ? Or do you need 2 different scan locations? Also, is the AP folder inside the doc_management folder or is it a subfolder in general? Thanks,David	Add Attachment
Lourdes Salazar	Aug 20, 2024 12:46 PM	On printer #20210249, when I scan a document and choose Docstar, does it go to the general folder or AP folder? I need it set up to go to Docstar > TPSSS: AP	Add Attachment