Service Request Ticket - # 84444

Service Request Information

CONTACT Name Main, Andy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 20, 2024 03:09 PM
Department Campus Recreation/HWC Phone 88513
Location Email maina@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20230528[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag JJR4R83 Description Dell 24-inch Monitor w/webcam, mic and speakers #C2422HE
Serial No. CN0K8N80WSL0013OFMDL Location IFC Shelf

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Nov 20, 2024 12:58 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Nov 20, 2024 12:58 PM
closing due to duplicate ticket
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Tony Benedetti White Nov 20, 2024 12:56 PM
duplicate 84701
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Tony Benedetti White Nov 13, 2024 12:12 PM
talked to andy, still experiencing issue with 
monitors not being active when first opening laptop, 
he has to unplug and replug the usbc docking cable 
to fix it. 
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Lourdes Salazar Sep 04, 2024 10:37 AM
Status changed from (5) Completed to (1) Pending
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Lourdes Salazar Sep 04, 2024 10:37 AM
Hello - Tony Bendetti-White came out and we 
thought we had this issue resolved but my speakers 
continue to randomly stop working in the middle of 
phone calls and meetings.
Can someone come take another look?  I am in until 
2:30pm today and pretty free tomorrow between 9am 
- 4pm
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Tony Benedetti White Aug 21, 2024 01:33 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Aug 21, 2024 01:33 PM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Aug 21, 2024 01:32 PM
Task reassigned to UCS Tech.
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Tony Benedetti White Aug 21, 2024 01:32 PM
Wasn't showing any indicator lights on the sound 
bar either. Listed the "DELL C2422HE (HD Audio 
Driver for Display Audio)" but not the "Echo 
Cancelling Speakerphone(C2422HE)" . All that was 
needed was to power cycle the monitor. 
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Tony Benedetti White Aug 21, 2024 01:11 PM
Task reassigned to Tony Benedetti White.
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Lourdes Salazar Aug 20, 2024 03:09 PM
****This is an email****
Hello,
My day is pretty open tomorrow between 9:30am-
12pm, or 1pm-3:30pm.  Would that work?

My office is in the Health and Wellness Center.  
Office 107 behind the ground floor front desk of 
the HWC.
The monitor # is: 20230528[Edit Inv]

Andy Main
Associate Director | Campus Recreation
Western Oregon University 
(503) 838-8513
maina@wou.edu | HWC 107
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Lourdes Salazar Aug 20, 2024 03:09 PM
****This is an email****
Hello,
The speakers on my monitor have stopped working. 
I've tried to troubleshoot myself but have had no 
luck. Can someone help me out please?

Andy Main
Associate Director | Campus Recreation
Western Oregon University 
(503) 838-8513
maina@wou.edu | HWC 107
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