Service Request Ticket - # 84455

Service Request Information

CONTACT Name Loren, Linden   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 21, 2024 01:17 PM
Department Phone 503-751-4075
Location Email lorenl@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171281[Edit Inv] (opens in a new window) Bldg/Room TERRY 109
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WVTKEJ1G9 Location editor of the Northwest Passage

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC [SHARED DEVICE] license for Student Media from Order#9442 annually renewed in MAY;

Wired NIC 14:20:5E:07:03:D8


Wireless NIC 78:7B:8A:DA:63:A7


Bluetooth NIC 14:20:5E:07:03:D9

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Jack Martinis Sep 03, 2024 11:52 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Sep 03, 2024 11:52 AM 
Task reassigned to Andrew Zhen.
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Jack Martinis Sep 03, 2024 11:51 AM 
Andrew and I were able to go over there and get the updates started for these devices.
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Jack Martinis Aug 30, 2024 11:04 AM 
****outgoing****

Hello Linden;

I was wondering if there was a good time next week to meet someone at Terry's house to get admittance to these macs - we stopped by last week or so and no one was around.

-Jack Martinis, UCS Tech.
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Lourdes Salazar Aug 21, 2024 01:17 PM 
****This is an email****
Hi Linden!

We appreciate you reaching out. What is the WOU 
number on that computer? I will create a service 
request and send a tech out there!

Best,
Lourdes
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Lourdes Salazar Aug 21, 2024 01:17 PM 
****This is an email****
Good Afternoon,

I recently received a call from UCS to update two 
MAC computers for Student Media located in Terry 
House. One of them is not allowing me to complete 
a system update. Would you be able to send someone 
over for assistance to look into this?

Thank you!
Linden

--
Linden Loren
Coordinator, Advising & Virtual Engagement | 
Student Engagement
Pronouns: He/Him/His
Western Oregon University | Terry House | 503-751-
4075
https://wou.edu/student-engagement/
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