Service Request Ticket - # 84469

Service Request Information

CONTACT Name Gauntz, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2024 01:36 PM
Department University Computing Solutions Phone 88215
Location Email gauntzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130708[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35C7M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35C7M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop NOV2016

Wired NIC 34:17:EB:99:C7:C6


TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Nov 20, 2024 01:32 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Nov 20, 2024 01:32 PM
david said not to replace since the computer was 
part of a deal where loaners were supposed to be 
replaced with a purchased computer gradually
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Tony Benedetti White Aug 28, 2024 03:33 PM
imaging 20181084[Edit Inv]
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Tony Benedetti White Aug 28, 2024 01:47 PM
David said to go ahead and replace with a loaner
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Tony Benedetti White Aug 28, 2024 01:47 PM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Aug 23, 2024 12:40 PM
Task reassigned to UCS Tech.
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Tony Benedetti White Aug 23, 2024 12:40 PM
computer is in cottage 213
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Tony Benedetti White Aug 23, 2024 12:39 PM
John said we could take it back, and see if we have 
a hard drive that works, cause I'm pretty sure the 
hard drive is dead
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Tony Benedetti White Aug 22, 2024 04:21 PM
20130708[Edit Inv]
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Kyla Aitaro Aug 22, 2024 01:36 PM
****This is an email****

My student worker starts today at 9. I had a setup 
for my last student worker that I thought would 
work but when I booted the machine up today I get 
No bootable devices found. Is there a way I can 
get a different machine for them at such short 
notice?
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PXL_20240822_144307828.jpg