Service Request Ticket - # 84470

Service Request Ticket - # 84470

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Service Request Information

CONTACT	Name	Rodriguez, Veronica	Date	Aug 22, 2024 02:29 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	rodriguezv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20170846 (opens in a new window)	Bldg/Room	SHCC MA Station
	Service Tag		Description	Brother ImageCenter Desktop Scanner#ADS-2800W
	Serial No.	U64278M7G198341	Location	Jacqlyn Vasquez (new employee)

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 06, 2024 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 06, 2024 10:58 AM	Rowan and I took a look at it; something about a print server or some sort of network printer sharing thing not being available through their medicat software. It worked with the computer but not medicat. We told them to contact medicat and let us know the results. It seems medicat virtually sets these printers / scanners up for them to use as they use a sort of VDI system to access medicat, thus nothing the computer sees comes through to medicat.	Add Attachment
Sam Sevugan	Sep 05, 2024 04:39 PM	Jack says 9:30am on Friday should work. Called Veronica and that works for her too.	Add Attachment
Sam Sevugan	Sep 05, 2024 04:09 PM	**This is text message** what time Friday? should I call and make a request my coworker called someone yesterday and they came yesterday. Ive been trying since 8/23 I mean 8/21	Add Attachment
Sam Sevugan	Sep 04, 2024 03:07 PM	**This is a text message ** im avaailible tomorrow 9am-12 and 1pm-5pm. I just need someone to come help with it before students arrive tp campus and I get more behind. in entering all the immunizations to their medical charts.	Add Attachment
Tony Benedetti White	Aug 28, 2024 03:34 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 23, 2024 09:19 AM	**This is an outgoing email** Hi Veronica, I need some additional information regarding service request #84470 Description: scanner is not working Would you be able to provide more details for your scanner - what application are you attempting to scan to? Has this only happened recently, and have there been any changes in plugging the scanner in or out of any USB ports? A quick test would be to unplug the scanner, restart the scanner as well as the computer it is attached to and replug the scanner back into the computer. -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Aug 22, 2024 02:29 PM	Hello, I need help with my scanner is not working. Can I get help please? i sent a test yesterday and never got a response back. my scanner #20170846 im at the nurses station in the student health center	Add Attachment 84470.jpg