Service Request Ticket - # 84476

Service Request Information

CONTACT Name Perry, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2024 09:40 AM
Department Abby’s House Phone 89657
Location Email perryk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160930[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag 1565LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1565LH2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0C:63

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Aug 28, 2024 02:31 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tony Benedetti White Aug 28, 2024 02:29 PM 
Task reassigned to Tony Benedetti White.
 Add Attachment
Tony Benedetti White Aug 28, 2024 02:29 PM 
Took a look, doesn't have sophos anymore, 
ran 10 optional updates, and restarted the 
computer. Should be good to go after the 
restart.
 Add Attachment
Public
Kyla Aitaro Aug 23, 2024 09:40 AM 
received a call reporting that W#20160930[Edit Inv] is stuck 
on a loop and users aren't able to restart. 

they reported that there was an "system needs 
updates" error message

I had them look up sophos in their computer and 
they confirmed it is still installed. could be a 
possible sophos issue.
Add Attachment