Service Request Ticket - # 84483

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 26, 2024 01:09 PM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200213[Edit Inv] (opens in a new window) Bldg/Room APSC 301
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. C02DK3FJP3YV Location Katherine Schmidt

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC 14:7D:DA:9C:65:D5

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Nov 18, 2024 04:47 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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David Kunz Nov 18, 2024 04:47 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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David Kunz Nov 18, 2024 04:47 PM 
Closing for age of ticket
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Sam Sevugan Sep 13, 2024 12:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jack Martinis Sep 13, 2024 10:48 AM 
****This is an outgoing email****
Hi Katherine,

I need some additional information regarding service request #84483

Description: User's computer can't update, set up appointment to assist.

Is there a good time next week you would like to come in for this and we can look over your laptop?

-Jack Martinis, UCS Tech.
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Tony Benedetti White Sep 11, 2024 01:42 PM 
Task reassigned to UCS Tech.
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Tony Benedetti White Sep 11, 2024 01:42 PM 
user states that restarting did not work. will 
likely bring it in.
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Tony Benedetti White Sep 11, 2024 01:11 PM 
user is going to try restarting and seeing if that 
works, If it doesn't she is going to bring it in and 
swap it for a loaner while we take a look at it
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Tony Benedetti White Sep 11, 2024 01:10 PM 
It acts like its trying to find an update but it 
doesn't ever finish the loading circle
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Tony Benedetti White Sep 11, 2024 01:02 PM 
20200213[Edit Inv]
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Tony Benedetti White Sep 11, 2024 12:51 PM 
meeting today at 1 on zoom
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Tony Benedetti White Sep 03, 2024 01:39 PM 
emailed again.
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Tony Benedetti White Aug 28, 2024 01:45 PM 
emailed to set up a time
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Tony Benedetti White Aug 26, 2024 04:46 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Aug 26, 2024 04:46 PM 
set to meet on thursday
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Lourdes Salazar Aug 26, 2024 01:10 PM 
Task reassigned to UCS SRD.
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Lourdes Salazar Aug 26, 2024 01:10 PM 
We can definitely set that up! What does your 
availability for this week look like?
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Lourdes Salazar Aug 26, 2024 01:09 PM 
My computer is unable to update; I'm hoping to make 
an appointment for help.
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