Service Request Ticket

Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Aug 26, 2024 03:46 PM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240063 (opens in a new window)	Bldg/Room	RWEC 124
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	C44HL71WHG	Location	Cindy Ryan
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:ED:65:AA
	Bluetooth NIC	7C:F3:4D:E5:27:CD

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 10, 2024 12:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Sep 10, 2024 12:16 PM	went back and made changes printing is working	Add Attachment
Jack Martinis	Sep 10, 2024 11:25 AM	Will have to add printer to device - something about making sure we aren't color printing as color printing is disabled on the machine.	Add Attachment
Jack Martinis	Sep 10, 2024 09:10 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 10, 2024 09:09 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Jack Martinis	Sep 10, 2024 09:09 AM	**incoming** Hi, Next Tuesday, Sept 10th at 10:00 is perfect. Thank you, Cindy	Add Attachment
Jack Martinis	Aug 29, 2024 12:56 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Aug 29, 2024 12:56 PM	**This is an outgoing email** Hi Cindy, I need some additional information regarding service request #84496 Description: set up new 20240063 GFA replacing W20170668 Your computer setup is ready for installation; do you have any availability tomorrow or next week for me to install this? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Aug 26, 2024 03:46 PM	laptop 20240063 monitor 20240081	Add Attachment