Service Request Ticket - # 84517

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 28, 2024 08:25 AM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20210249[Edit Inv] (opens in a new window) Bldg/Room SSC 126
Service Tag Description Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
Serial No. 5AV337074 Location Roseanna Garcia

Model 6515DN Hostname tpsss-pencils
Notes Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity Ink/Toner Refill 106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;

Wired NIC 9C:93:4E:DD:50:AD

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Sep 03, 2024 08:59 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Sep 03, 2024 08:59 AM 
This device is working again after a power cycle.
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David Kunz Aug 28, 2024 03:18 PM 
****This is an email****
Hi Roseanna,
The printer likely had a fault when we had those 
power outages this morning. Try unplugging the 
printer for 30 seconds then plugging it back in.
Let me know if that resolves your issue.
Thanks,David
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David Kunz Aug 28, 2024 02:03 PM 
Task reassigned to David Kunz.
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Jack Martinis Aug 28, 2024 01:05 PM 
****This is an outgoing email****
Hi Roseanna,

I need some additional information regarding service request #84517

Description: printer error msg

Please see if a brief restart will make the printer functional again - we had the power go out on campus and a number of our devices are acting up, if it is still erroring after a restart we can come over to take a look at it.

-Jack Martinis, UCS Tech.
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Public
Lourdes Salazar Aug 28, 2024 08:25 AM 
****This is an email****
Good morning!

The printer #20210249[Edit Inv] is showing this message and 
I am unable to print.
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image (2).png