Service Request Ticket

Service Request Information

CONTACT	Name	Contreras, Crystal	Date	Aug 28, 2024 08:32 AM
	Department	Campus Public Safety	Phone	88049
	Location		Email	contrerasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180600 (opens in a new window)	Bldg/Room	PS
	Service Tag	HS7B8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	HS7B8S2	Location	Mike Hanson, Public Safety Sergeant
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:0D:58:5A
	Wireless NIC	FC:77:74:F1:74:8A
	Bluetooth NIC	FC:77:74:F1:74:8E

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Aug 28, 2024 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Aug 28, 2024 03:31 PM	installed	Add Attachment
Tony Benedetti White	Aug 28, 2024 03:14 PM	Task reassigned to Tony Benedetti White.	Add Attachment
John Rushing	Aug 28, 2024 08:34 AM	Spotter is on the T drive, T:\Mirasys\ver 9.6\Mirasys-Spotter-V9.6.1.exe also make sure to put five0 as the server during install.	Add Attachment
John Rushing	Aug 28, 2024 08:32 AM	**This is an email** I would like to request for Spotter to be downloaded on the office laptop if possible please. Please let me know if that is possible. -- Thank you, Crystal Contreras (she/her) Office Manager \| Campus Public Safety Western Oregon University 345 Monmouth Ave. N. \| Monmouth OR 97361 503-838-8481 \| 503-838-8100 (fax)	Add Attachment