Service Request Ticket - # 84520

Service Request Ticket - # 84520

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Service Request Information

CONTACT	Name	Amundson, Alexa	Date	Aug 28, 2024 08:41 AM
	Department	Athletics /Administration	Phone
	Location		Email	amundsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230515 (opens in a new window)	Bldg/Room	NPE 219
	Service Tag	C52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	C52C214	Location	Alexa Amundson, AAD Business Operations
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3C:B8:83
	Wireless NIC	D0:46:0C:4F:63:F2

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 05, 2024 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Sep 05, 2024 11:05 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 05, 2024 11:05 AM	Finished cable management, setup second monitor, and helped user with setting default printer	Add Attachment
Andrew Zhen	Sep 05, 2024 09:46 AM	20140740 monitor as their secondary monitor	Add Attachment
Andrew Zhen	Sep 05, 2024 09:45 AM	Jack had John move their dell laptop 20230515 to Athletics.	Add Attachment
Sam Sevugan	Sep 04, 2024 04:30 PM	**This is an email** Good afternoon! Am I able to have someone help me get my laptop connected to the Athletics printer/copier, access to their shared drive and set up the additional monitor that was ordered by Randi tomorrow or Friday (Sept 5th or 6th)? They moved the one monitor over to the new office today in NPE but everything on my laptop is still configured to Campus Recreation and I would love some help getting it all set up. Additionally Randi ordered a secondary monitor and thought it would be set up and brought over today but it wasn’t. Thank you!	Add Attachment
Jack Martinis	Sep 04, 2024 03:05 PM	We moved the main stuff / monitor, keyboard, mouse, and we can bring over a spare second monitor as they had two before.	Add Attachment
Sam Sevugan	Sep 03, 2024 04:28 PM	Task reassigned to Jack Martinis.	Add Attachment
Sam Sevugan	Sep 03, 2024 04:27 PM	Alexa called back and said anytime after 2pm would work. Does 2pm work?	Add Attachment
Sam Sevugan	Sep 03, 2024 04:24 PM	Called and left a voicemail to see what time is good tomorrow.	Add Attachment
Jack Martinis	Aug 28, 2024 01:06 PM	**This is an outgoing email** Hi Alexa, I need some additional information regarding service request #84520 Description: Equipment move on 9/4 call to setup time Would there be a good time to come over for this on the 4th? -Jack Martinis, UCS Tech.	Add Attachment Public
John Rushing	Aug 28, 2024 08:41 AM	Alexa is moving departments, HWC to New PE. Please call to schedule a time for 9/4/2024.	Add Attachment