Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Aug 28, 2024 08:52 AM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130374 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3320/DNI Printer
	Serial No.	LA2576664	Location	PDR
	Model	3320/DNI	Hostname	almira.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle IP: 140.211.117.40	Ink/Toner Refill
	Wired NIC	9C:93:4E:21:0F:F4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Aug 30, 2024 09:49 AM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
David Kunz	Aug 30, 2024 09:49 AM	The new Almira Printer is all set up	Add Attachment
David Kunz	Aug 28, 2024 03:15 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
David Kunz	Aug 28, 2024 03:15 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
David Kunz	Aug 28, 2024 03:15 PM	Messaged Paul to change printer MAC reservation and Jenna for Banner changes.	Add Attachment
David Kunz	Aug 28, 2024 03:09 PM	Almira printer has a fuser error but probably isn't worth fixing. Moved another device into it's position.	Add Attachment
David Kunz	Aug 28, 2024 02:03 PM	Task reassigned to David Kunz.	Add Attachment
Lourdes Salazar	Aug 28, 2024 08:52 AM	The printer is saying "open fuser error" doesn't allow user to print. Cheri tried turning it on off and nothing worked. Free all day today to have us take a look. They use this to give students receipts so it's time sensitive	Add Attachment