Service Request Ticket

Service Request Information

CONTACT	Name	Pifer, Wes	Date	Aug 28, 2024 12:53 PM
	Department	Athletics	Phone	88068
	Location		Email	piferw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171257 (opens in a new window)	Bldg/Room	NPE 212
	Service Tag	J17BRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J17BRP2	Location	Wes Pifer, Head Men's Basketball Coach
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:F8:8F

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Aug 28, 2024 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Aug 28, 2024 01:14 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Aug 28, 2024 01:14 PM	Talked to wes about how a nvme could be faster, but his computer works now	Add Attachment
Tony Benedetti White	Aug 28, 2024 01:08 PM	Computer was turned off, power cord wasn't fully in	Add Attachment
Kyla Aitaro	Aug 28, 2024 12:54 PM	faculty hopes that a tech can head over and assist today. He will be on campus till' 5pm.	Add Attachment
Kyla Aitaro	Aug 28, 2024 12:53 PM	Contact #: (919)-606-0364 faculty called to report that their computer has been off for the past couple of days; they would try to turn it on but it displays a "VP signal not detected" and would just shut down without the possibility of restarting it. I asked the faculty if they have ran any recent updates and they confirmed that they haven't in a long time. *could be a possible sophos issue?	Add Attachment