Status changed from (6) Ready to Deliver to (5) Completed

In Box 11. Laura didn't leave any accessories. Have 
her log in and sign into WOU secure before she 
leaves to make sure everything works correctly.

****This is an email****
Hi Laura,

I have your laptop all ready for you if you would 
like to come pick it up. DId you leave a bag or 
charging cable with us or just the device?

David

Put in mail outbox today. Tracking is 410358497970

Case ID: 102405578033
 





Hello David, 



Thank you for contacting Apple Support regarding 
case 102405578033. 



Please send a message including the below template 
to dispatchpo@apple.com. Failure to complete the 
template will cause delays in processing. 



Sending your purchase order (PO) to any other 
address will cause delays or possibly prevent the 
repair from being processed against the PO. 



Make sure to attach a copy of your PO, and include 
case 102405578033 in the subject line of your 
message. 



- Name: 

- Phone Number: 

- Email Address: 

- LTSA # or Shipping Address: 



The following repairs should be paid for using 
this purchase order: 



- Repair ID: D640848583 

- Cost: 	◦	299.00 (USD)

 

- Total Cost: 	◦	299.00 (USD)

reinstalled macos, to remove lock

****This is an email****
Hi Andrew,

I think I just removed it. Can you check and let me 
know?

Thanks!
Laura

****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #84534

Description: condensation in laptop screen

Upon review of your Macbook, the device is still 
under warranty from Apple.

If you would like us to see if Apple would fix the 
device and acquire a quote, Apple needs the device 
to be not iCloud locked and associated with an 
account.
The device is associated with an email ending in 
@iastate.edu.

I've provided the instructions on how to remove 
iCloud account from the device. 
(https://support.apple.com/guide/icloud/remove-
devices-and-items-from-find-my-mmdc23b125f6/icloud)

According to Apple this is to ensure that the device 
that they work on is not stolen and have 
restrictions on the device.

Let me know how you want us to proceed.

Best,
Andrew

device has icloud logged in on it, needs user to 
remove

Status changed from (7) Waiting for Contact to (1) Pending

Status changed from (2.5) Needs Scheduling to (7) Waiting for Contact

Is there a time that works best for our techs or 
should Laura just come in after Wednesday next week 
for some assessment? 

****This is an email****
Hi Sam,

I can bring it to wherever works for you all 
sometime after Wednesday of next week.

Best,
Laura

Sent from my iPad

****This is an email****
Hi Sam,

The WOU # is 20210898. It is my primary device and 
I'm teaching this summer so I don't want to give 
it up until I'm done grading, so sometime after 
Labor Day would be great. After that, I would need 
a loaner.

Thanks!
Laura

****This is an email****
Hello!

I just returned from a trip to the midwest where 
it was VERY hot and humid. My WOU laptop was in a 
backpack in a hot car and there was a water bottle 
in another pocket that leaked a bit. The moisture 
infiltrated the laptop screen and I'm wondering if 
I can bring it in to see if anything can be done. 
The laptop still works just fine, but the 
condensation is a bit irritating and might degrade 
things over time.

Thanks!
Laura