Service Request Ticket - # 84537

Service Request Information

CONTACT Name Lopez Mendoza, Gladis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2024 11:57 AM
Department The Research Institute Phone
Location Email lopezmendozag@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210789[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7002R Location Elizabeth Soria

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C3:5F


Wireless NIC D4:54:8B:BF:CA:ED

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 06, 2024 12:53 PM 
Status changed from (1.5) In Progress to (5) Completed
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Andrew Zhen Sep 06, 2024 12:53 PM 
installed vpn, had user test offline account
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Andrew Zhen Sep 06, 2024 11:36 AM 
made both offline user and admin accounts
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Andrew Zhen Sep 06, 2024 10:25 AM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 06, 2024 10:01 AM 
Status changed from (2) Scheduled to (1.5) In Progress
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Andrew Zhen Sep 06, 2024 10:01 AM 
20210789[Edit Inv] dell reimaging
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Sam Sevugan Sep 06, 2024 09:48 AM 
User dropped off the device, no charge or bag. 
Andrew is imaging it in the back.
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Sam Sevugan Sep 05, 2024 03:05 PM 
Called to let her know that she can drop it off @ 
9:30am tmr after chatting with Andrew. 

When it is ready, I can give her a phone call to 
pickup.
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Rowan Vasen Sep 05, 2024 01:10 PM 
as long as they don't need special software, we just 
need to reimage, add local user
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Rowan Vasen Sep 05, 2024 01:09 PM 
depends, could take less than 2 hours but you never 
know
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Sam Sevugan Sep 05, 2024 11:33 AM 
Is wanting to drop it off tomorrow @9:30am. Gladis 
wants to know how long the reimage would take 
tomorrow because if it is more than 4 hours she is 
requesting for a loaner.
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Sam Sevugan Sep 05, 2024 11:32 AM 
Contact#: 971 - 271- 2266
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David Kunz Aug 29, 2024 11:57 AM 
Scheduled 1pm Thursday September 5th. Dropoff for 
reimage. TRI so it needs a local user account, ask 
John or David
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