Service Request Ticket - # 84539

Service Request Ticket - # 84539

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Main, Andy	Date	Aug 29, 2024 12:09 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230516 (opens in a new window)	Bldg/Room	HWC 107
	Service Tag	J52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	J52C214	Location	Andy Main,Assistant Director, Intramural and Club
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:89:29
	Wireless NIC	D0:46:0C:4F:68:DC

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	baumanj@wou.edu

Tracking

Entered by	Date	Memo
Jenna Bauman			Email Public
Entered by	Date	Memo
Jenna Bauman	Sep 10, 2024 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jenna Bauman	Sep 04, 2024 10:17 AM	**This is an email** Jenna Bauman 10:16 AM (0 minutes ago) to UCS Good Morning! Okay I've found the group email address for the "From Students" category of the internal communications hub! wou_list-intcomm-from-students@mail.wou.edu It's really long, but if you send an email to that address it should go out to everyone! -- Jenna Bauman She/Her/Hers Systems Administrator University Computing Solutions Western Oregon University 503.838.8925	Add Attachment
Jenna Bauman	Sep 04, 2024 10:17 AM	Task reassigned to Jenna Bauman.	Add Attachment
Lourdes Salazar	Sep 04, 2024 09:41 AM	**This is an email** Hi there. Any update on this issue? If this is something that may be a long term issue, if there another way to send a message to WOU faculty/staff in the meantime? Andy Main Associate Director \| Campus Recreation Western Oregon University (503) 838-8513 maina@wou.edu \| HWC 107	Add Attachment
Sam Sevugan	Aug 29, 2024 12:10 PM	**This is an email** Andy Main 12:06 PM (3 minutes ago) to me 20230516 I tried a restart just now but had the same issue when I tried again. Yeah, it seems like everyone on campus may be having this problem. I checked will a 3 of my campus rec colleagues as well as a few outside of our department and everyone said the same thing	Add Attachment
Sam Sevugan	Aug 29, 2024 12:10 PM	**This is an email** Good Morning Andy, Have you tried restarting your device? Looks like I am getting the same error when visiting that page. I will go ahead and create a service request ticket for our team to look into this. What is the WOU# of your device? Thank you for bringing this to our attention! Best, Sam	Add Attachment
Sam Sevugan	Aug 29, 2024 12:09 PM	**This is an email** Hello, You may be aware of this already but it seems that everyone is having trouble using the Internal Communication Hub in our Portals. Here is the error message we are seeing: image.png I did try to delete the last few weeks of cookies but that didn't work. Is this something that is already being looked into? Thanks	Add Attachment image (4).png