Service Request Ticket

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Aug 29, 2024 01:27 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190423 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
	Serial No.	C02ZD0N0JWF2	Location	Kathy Heide (Holding for next user)
	CPU	Intel Core i7 (3.2GHz 6-core 8th-gen)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009751 ORDER11555;
	Wired NIC	80:4A:14:61:D3:5D
	Wireless NIC	A4:83:E7:9E:34:44
	Bluetooth NIC	A4:83:E7:A8:BC:9E

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 11, 2024 03:02 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Sep 11, 2024 03:01 PM	delivered	Add Attachment
Andrew Zhen	Sep 05, 2024 11:03 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Andrew Zhen	Sep 05, 2024 11:02 AM	Went to deliver and availability is only on Wednesday	Add Attachment
Andrew Zhen	Sep 05, 2024 09:18 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 03, 2024 12:37 PM	reimaged with macos basic image // ready to go	Add Attachment
Sam Sevugan	Aug 29, 2024 01:45 PM	Kathy dropped the Imac over without mouse or keyboard for reimaging. Kathy reports that Denise is in Washington and has been departed for a while now so we are clear to wipe it. When Denise's role is filled, Kathy will email us with information on the new hire for our inventory.	Add Attachment
Sam Sevugan	Aug 29, 2024 01:27 PM	**This is an email** Hi Sam, I can drop it off. It's not a laptop though does that matter? Kathy	Add Attachment
Sam Sevugan	Aug 29, 2024 01:27 PM	**This is an email** Hi Sam, At this time Denise's computer won't be going to anyone else. Kathy	Add Attachment
Sam Sevugan	Aug 29, 2024 01:27 PM	**This is an email** Hi Kathy, Will Denise's computer be going to someone else? Seems like you are referencing reimaging, which is where we wipe the device clean and prep it for the next hire. Is this what you are seeking? Do you have information on who that is so that I can update our inventory records? Best, Sam	Add Attachment
Sam Sevugan	Aug 29, 2024 01:27 PM	**This is an email** Hello, Denise Thew Hackett is no longer working for the university so I believe her computer needs to have records deleted. WOU # :20190423 Let me know what I can do to help. Thank you, Kathy	Add Attachment