Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 30, 2024 02:24 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200212 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FGP3YV	Location	Lauren Bouchard
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:76:51

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 18, 2024 02:03 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Andrew Zhen	Sep 18, 2024 02:03 PM	When they contact about this, i'll reopen or create a new ticket	Add Attachment
Andrew Zhen	Sep 11, 2024 04:11 PM	Status changed from (2) Scheduled to (2.5) Needs Scheduling	Add Attachment
Andrew Zhen	Sep 11, 2024 03:02 PM	setup, only needs a different cable since it won't display	Add Attachment
Andrew Zhen	Sep 11, 2024 11:07 AM	dock 20200900	Add Attachment
Andrew Zhen	Sep 11, 2024 11:07 AM	older monitor 20160389	Add Attachment
Andrew Zhen	Sep 11, 2024 10:58 AM	monitor 20211203	Add Attachment
Andrew Zhen	Sep 10, 2024 02:34 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Sep 10, 2024 02:33 PM	**This is an email** Hi Andrew, Could we do around 1pm on Wednesday? I’ll be on campus then. Thank you! Lauren	Add Attachment
Andrew Zhen	Sep 10, 2024 02:33 PM	Task reassigned to Andrew Zhen.	Add Attachment
Joanie Kinnaman	Sep 10, 2024 11:44 AM	also put Macally wireless keyboard in box 9 with laptop	Add Attachment
Joanie Kinnaman	Sep 10, 2024 11:43 AM	received SPSS license - put AuthCode: on T-Drive	Add Attachment
Andrew Zhen	Sep 06, 2024 04:42 PM	putting macbook in box #9	Add Attachment
Andrew Zhen	Sep 06, 2024 04:42 PM	assigning monitor/docks later on the day of setup	Add Attachment
Jack Martinis	Sep 06, 2024 03:01 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Sep 06, 2024 09:37 AM	**This is an outgoing email** Hello Lauren, We have your Mac computer equipment setup ready. Could you please let us know a convenient time for you? Our tech team is available next week from Tuesday to Friday, between 9:45 AM and 4:00 PM. Best, Andrew	Add Attachment
Andrew Zhen	Sep 03, 2024 04:49 PM	20200212 macbook pro	Add Attachment
Joanie Kinnaman	Aug 30, 2024 02:25 PM	Contact Info: Lauren Bouchard V00402961	Add Attachment Public
Joanie Kinnaman	Aug 30, 2024 02:25 PM	she wants two monitors, one can be an old pool monitor	Add Attachment