Service Request Ticket - # 84577

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2024 11:56 AM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180468[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15in 2.2GHz 6-core i7 #MR932LL/A
Serial No. C02XJ65BJG5H Location PDR

CPU Intel Core i7 (2.2GHz 6‑core 8th‑gen)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2018007938; Adobe CC desktop for NAMED USER of Adobe CC20**;

Wireless NIC F0:18:98:86:10:F6


Bluetooth NIC F0:18:98:26:6B:3D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Dyllan Coons Nov 19, 2024 04:35 PM 
Task reassigned to Rowan Vasen.
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Dyllan Coons Nov 19, 2024 04:35 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Sam Sevugan Sep 27, 2024 03:21 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jack Martinis Sep 27, 2024 11:51 AM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding service request #84577

Description: Cracked Screen Laptop 

As this device is a GFA funded unit, it is able to be upgraded for free to a new MacBook or Dell laptop - this will be easier than fixing the device as is. We have taken a time machine backup of the device and we are able to upload it to the new MacBook if that is the intended upgrade.

If you are interested in this, please navigate to Wou.edu/purchaserequest and fill out the form.

If you need any help with this, let me know and I can try my best to assist.

-Jack Martinis, UCS Tech.
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Sam Sevugan Sep 03, 2024 04:10 PM 
Laptop was placed in Box 12 with a hard drive that 
has time machine backup on it.
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Sam Sevugan Sep 03, 2024 12:39 PM 
So they don't have a external hard drive but need to 
back up their files/data.
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Sam Sevugan Sep 03, 2024 12:37 PM 
Most important thing: they want to backup their data 
on a external hard drive or find some way to 
backup/recover data.
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Sam Sevugan Sep 03, 2024 11:56 AM 
2nd time cracking laptop. Is inquiring about how 
to fix it or if they need to purchase new one. 

They are needing a loaner while this is being 
assessed. Wants to stop by to drop the laptop off 
as soon as possible.
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