Service Request Ticket - # 84586

Service Request Information

CONTACT Name Unknown, Unknown   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 03, 2024 02:00 PM
Department Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230032[Edit Inv] (opens in a new window) Bldg/Room MA 215
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. FVG3P9QCJY Location Taryn VanderPyl

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:CD:5A:BF


Bluetooth NIC 6C:7E:67:D9:5C:9F


TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Jan 08, 2025 04:12 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jan 08, 2025 04:12 PM
Contact changed from Taryn VanderPyl to Unknown Unknown.
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Sam Sevugan Sep 03, 2024 02:04 PM
Contact number: (602) 320-8401
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Tony Benedetti White Sep 03, 2024 02:04 PM
Task reassigned to Michael Volkmann.
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Sam Sevugan Sep 03, 2024 02:03 PM
****This is an email****
Hi Taryn,

I've checked with the team and if SentinelOne is installed and says your computer is "Secure" or "Safe" your computer is okay to use.

Best,
Andrew

On Tue, Sep 3, 2024 at 1:43 PM Taryn VanderPyl  wrote:
Can you confirm if this means my computer is ok to use? (see email below)


On Sep 3, 2024, at 1:33 PM, Taryn VanderPyl  wrote:

Yes, I do have SentinelOne. It does not seem to show any problems. Threat history and quarantined files both say 0.


On Sep 3, 2024, at 1:24 PM, UCS ServiceRequest  wrote:

Hi Taryn,

We recently changed antivirus software, and Sophos is getting phased out.

Can you confirm that SentinelOne is installed on your device? You can find it under your Applications.

If it's installed, can you check and see if it says anything about your device being infected?

Best,
Andrew

On Tue, Sep 3, 2024 at 1:17 PM Taryn VanderPyl  wrote:
While working on a document in Word, these notices popped up. I closed Word, but am not sure what to do next.

I am working from home and can be reached by email or at 602-320-8401.

Taryn VanderPyl, Ph.D. (she/her)
Associate Professor 
Criminal Justice Sciences
Western Oregon University
wou.edu/wp/vanderpylt 
vanderpylt@wou.edu
(503) 838-8356
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Screenshot 2024-09-03 at 1.13.57 PM.png
Screenshot 2024-09-03 at 1.13.49 PM.png
Tony Benedetti White Sep 03, 2024 02:00 PM
user has sentinel one and sophos and sophos says 
that Microsoft word is ransomware
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