Service Request Ticket - # 84592

Service Request Information

CONTACT Name Kreskey, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 04, 2024 11:14 AM
Department Advancement & Foundation Phone 89451
Location Email Kreskeyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140869[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag JXB4D42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JXB4D42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:6A:06

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Sep 09, 2024 02:05 PM 
Status changed from (1) Pending to (5) Completed
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Paul Lambert Sep 09, 2024 02:05 PM 
I moved the line to the top port (A) and it works now.   The bottom port looked good, but it is messed up
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Rowan Vasen Sep 06, 2024 01:37 PM 
this computer is INCREDIBLY Slow and still on 
windows 10. Given that it is from 2014, highly 
recommend pdr and get a different setup, will email
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Rowan Vasen Sep 06, 2024 01:36 PM 
went back to update computer, it is connected and 
working with ethernet. However the orginial ticket 
says interminate.
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Paul Lambert Sep 06, 2024 08:11 AM 
The issue appears to be at the wall jack.   will have to reterminate the jack
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Rowan Vasen Sep 05, 2024 01:59 PM 
Task reassigned to Paul Lambert.
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Rowan Vasen Sep 05, 2024 01:59 PM 
Port #009A031
Cottage 223
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Rowan Vasen Sep 05, 2024 01:58 PM 
I can’t even pull an IP from the port on the wall, link is flashing 
green
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Rowan Vasen Sep 05, 2024 01:22 PM 
Task reassigned to Rowan Vasen.
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Lourdes Salazar Sep 04, 2024 11:15 AM 
****This is an email****
20140869[Edit Inv]

 

It is a student workstation and the door isn’t 
locked, so it’s available any time, there will be 
someone in one of the offices nearby to answer 
questions.

Thanks,

Kristen
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Lourdes Salazar Sep 04, 2024 11:15 AM 
****This is an email****
Hello!

 

Can I get the WOU number on your computer? I will 
create a service request for you and my 
technicians can take a look. What is your general 
availability as well?

 

Best,

Lourdes
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Lourdes Salazar Sep 04, 2024 11:14 AM 
****This is an email****
Hello,

We have a workstation plugged in to the ethernet, 
but it will occasionally not connect.  We have 
unplugged and replugged, restarted the computer 
and changed the cable and it still will come and 
go.   Could it be the port? 

The location is The Cottage 223

Thanks,

Kristen

 

Kristen Kreskey, MSS

Advancement Database and Prospect Research Manager 
| WOU Foundation

Western Oregon University

503-838-9451
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